EAP Work Life Consultant
About the role
CuraLinc Healthcare is seeking a Work Life Consultant for a full-time, fully remote role. Work Life Consultants complete telephonic intakes, offer consultation, conduct research, and provide referrals to program participants seeking resources in their community. Topics of research include childcare, elder care, daily living, convenience, concierge services, and more. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about supporting employee productivity and wellbeing.
CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of employers and millions of their employees throughout their mental health care journey.
Responsibilities
- Complete telephonic intakes:
- Gather required demographic information
- Assess participants' needs through targeted questioning
- Offer guidance and consultation
- Ensure all documentation is complete and accurate
- Conduct timely and targeted research:
- Contact and vet service providers by phone to ensure referrals meet participants’ needs
- Develop grammatically correct and error-free cover letters and fulfillment materials
- Participate in additional departmental tasks, as needed
Requirements
- Bachelor’s Degree in Psychology, Social Work, or a related field
- Excellent verbal and written communication skills
- Exceptional customer service skills
- Strong attention to detail
- Ability to work in a fast-paced environment
- Fundamental understanding of MS Office and contact management systems
- Prior experience as a call center agent
- Prior experience conducting telephonic intake and/or assessment (strongly preferred)
Benefits
- 100% company-paid single-tier medical coverage insurance
- Paid time off (PTO)
- 401(k) with company match
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
This is a full-time, hourly role located in the continental United States and Hawaii.