E911 RECRUIT

About the role

This position answers and processes emergency and non-emergency calls through the E911 Communications Center. Incumbents attend training courses and work under the direct supervision and training of a seasoned E911 Communications Officer, serving primarily as call takers while learning dispatch consoles for various public safety departments.

Responsibilities

• Attends training sessions to gain skills and knowledge regarding department operations, job performance, policies, procedures, codes, and E911 Communications Officer techniques; reads professional literature and training materials; completes tests and skills assessments; and obtains and maintains professional affiliations.
• Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls; determines nature of call and correct signal and/or code; enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.
• Forwards information to the appropriate emergency response units or agencies; processes requests from law enforcement regarding driver histories, licenses, criminal histories, wanted or missing persons, etc.; researches, verifies, and updates information through Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) databases.
• Utilizes a computer to enter and retrieve data; sorts and files records; and assists callers with information relating to police, fire, and Emergency Medical Services activity.
• Processes a variety of documentation associated with department/division operations within designated timeframes and per established procedures; prepares or completes various forms, reports, correspondence, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.
• Operates a personal computer to enter, retrieve, review, or modify data using word processing, spreadsheet, database, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.
• Communicates with supervisor, other County employees, law enforcement and emergency response personnel, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Performs other related duties as assigned.

Requirements

• High School diploma or equivalent.
• Valid Georgia driver’s license.
• Must obtain and maintain the following within probationary period: GCIC and NCIC Certifications, Cardiopulmonary Resuscitation (CPR) Certification, Emergency Medical Dispatch (EMD) Certification, and certification on all dispatch consoles.

Skills

• Knowledge of local government operations, emergency management related programs, policies and plans, and modern office practices and procedures.
• Knowledge of Microsoft Word, Excel, PowerPoint, and other similar programs.
• Skill in the use of computers and software applications related to the essential functions of the job.
• Skill in effective communication, both verbally and in writing.
• Ability to meet and deal with employees and the public in an effective and courteous manner.
• Ability to work flexible hours, including evenings.
• Ability to multi-task and work within deadlines.
• Ability to deal with confidential and sensitive matters.
• Ability to use computers for data entry, word processing, and accounting purposes.
• Ability to operate a copying machine.

Physical Demands

The work is light work which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Requires mental acuity including the ability to make rational decisions through sound logic and deductive processes, the ability to express ideas by means of the spoken word, and close visual acuity.

Work Environment

Work is performed indoors, but may be a high-stress environment.