E911 EMERGENCY SERVICES MANAGER

About the role

The Systems Support Division Chief manages the daily operations and coordinates a wide range of administrative functions in the E911 Emergency Services Department within Fulton County.

Responsibilities

• Manages the daily operations of the Support Services, Operational Services, or Technical Services Division within the Emergency Services Department.
• Supervises assigned staff, including establishing workloads, prioritizing work assignments, evaluating employee performance, interpreting and enforcing policies and procedures, resolving staff issues, making hiring or termination recommendations, and administering disciplinary action as required.
• Performs administrative duties to support program operations, such as approving a variety of administrative actions and transactions, creating, composing, editing, preparing, and distributing various reports and forms of correspondence, scheduling departmental meetings, and preparing reports for hearings and court cases.
• Analyzes high-visibility and complex issues affecting assigned functions, provides advice and recommendations, and makes independent judgment decisions to facilitate resolution.
• Coordinates the receipt, dispatch, and completion of emergency aid requests, ensuring accurate and timely processing of request calls, overseeing the collection and storage of emergency services dispatch records, and monitoring staff dispatch activities for quality assurance and accuracy in handling emergency calls and radio dispatching.
• Coordinates emergency services system repair and provides analysis reports for problem solving.
• Coordinates emergency medical and dispatch quality assurance programs.
• Develops public education and training programs, including cardiopulmonary resuscitation (CPR) and first aid.
• Counsels and trains assigned staff.
• Serves as the departmental liaison, providing information on Emergency Medical Services (EMS) to the general public, professional groups, and other employees, attending meetings and hearings, and serving on committees and task forces as required.

Requirements

• Bachelor's Degree in business or public administration, public safety, or related field; and three (3) years public safety dispatch and/or emergency services experience; including, three (3) years supervisory experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
• Bachelor's Degree in computer science, information technology, or related field; and five (5) years of progressively responsible experience in Public Safety systems implementation and integration or related field; including three (3) years supervisory experience.

Qualifications

• Must possess and maintain a valid Georgia driver's license.
• Must obtain and maintain a Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) Certification; Emergency Medical Dispatch (EMD) Certification; Georgia Peace Officer Standards and Training (POST) Certification (Basic training course for communications officers); Cardiopulmonary Resuscitation (CPR) Certification.

Skills

• Proficiency in performance of the essential functions and learning, comprehending, and applying all county or departmental policies, practices, and procedures necessary to function effectively in the position.
• Ability to apply the principles and practices of supervision; customer series; budget and grand development and administration; Laws, rules, and regulations governing emergency communications; Police, Fire and emergency medical codes, terminology, and service priorities; Fulton County and City of Atlanta geography; Public safety (E911) dispatch center operations, including Computer Aided Dispatch (CAD).
• Ability to resolve problems and make decisions in emergency or high-risk situations; Preparing and maintain detailed records and reports; Communication and interpersonal techniques as applied to interaction with coworkers, supervisor, the general public, etc., sufficient to exchange or convey information and to receive work direction.

Benefits

N/A

Pay

N/A

Schedule

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