E11EVEN - Group Sales Manager

Overview

The Group Sales Manager plays a key role in driving revenue and positioning E11EVEN Hotel & Residences as a premier destination for group business, celebrations, and high-profile events.

Responsibilities

• Consistently drives group revenue by meeting or exceeding established sales goals and performance targets.
• Owns assigned market segments by prospecting, qualifying, and closing group business that aligns with the elevated E11EVEN brand.
• Manages sales activity within the established sales expense budget while maximizing overall revenue impact.
• Initiates, tracks, and follows up on all sales leads to ensure opportunities are converted into confirmed business.
• Maintains an active and strategic sales solicitation program that keeps E11EVEN top of mind within the group marketplace.
• Marksups production of top accounts, evaluates market trends, and adjusts sales strategies to maximize performance.
• Builds and sustains strong relationships with existing accounts through consistent contact based on the Account Coverage Program.
• Achieves or exceeds sales solicitation call goals as assigned by the Director of Sales.
• Creates memorable client experiences by hosting site inspections, property tours, entertainment, and client engagements that showcase the E11EVEN lifestyle.
• Delivers polished, engaging, and professional site inspections that highlight the hotel’s unique features, energy, and group offerings.
• Supports the execution of special promotions, sales blitzes, and targeted initiatives designed to drive group demand.
• Prepares and submits all required sales reports accurately and within established timelines.
• Demonstrates strong knowledge of Highgate sales policies, procedures, and selling techniques with a focus on maximizing occupancy and Average Daily Rate (ADR).
• Leverages the hotel’s sales and CRM systems to enter and manage business, generate reports, block space, and maintain account profiles.
• Serves as the primary onsite point of contact for group clients to ensure a seamless experience from booking through arrival.
• Adheres to Prime Selling Time (PST) standards to ensure consistent outbound sales productivity.
• Expands brand visibility and generates new business through active participation in community events, professional associations, and industry networking opportunities.
• Reviews meeting planner feedback with the Director of Sales and ensures timely follow-up on service opportunities and improvements, the brand by entertaining clients in a manner consistent with E11EVEN’s bold, luxury, and lifestyle-driven identity.
• Responds promptly and strategically to inquiries as part of the Inquiry Day Program to maximize conversion.

Qualifications

• A minimum of five years of progressive sales experience is required, including at least three years in a leadership or managerial role within high-performance, revenue-driven environments.
• Proven experience within a hotel, resort, or luxury lifestyle hospitality brand is strongly preferred.
• Hands-on exposure to entertainment-forward, nightlife-adjacent, or destination properties is highly desired and critical to success in the E11EVEN ecosystem.
• College coursework in Business, Hospitality Management, Marketing, or a related field is beneficial.
• A high school diploma or equivalent is required.
• Strong technical proficiency in Windows-based systems and company-approved spreadsheets and word-processing applications is required.
• Exceptional verbal and written communication skills are essential, paired with the presence, polish, and confidence to engage high-profile clients, senior leadership, and VIP guests.
• A refined ability to listen, read the room, anticipate needs, and clearly articulate value-driven solutions is required.
• The ability to multitask, prioritize, and perform at an elite level in a fast-paced, high-energy, nightlife-influenced environment is essential.
• Elevated confidence and brand-forward professionalism must be reflected in every interaction with guests, clients, and colleagues.
• Attendance at all required hotel meetings, trainings, and brand activations is expected.
• Consistent and reliable attendance in compliance with Highgate Hotel Standards is required, with flexibility to support the rhythm and demands of a lifestyle property.
• A polished, professional appearance and elevated grooming standards must be maintained at all times, reflective of a bold luxury lifestyle brand.
• Strict adherence to Highgate policies, procedures, and safety standards is required to ensure seamless and sophisticated hotel operations.
• A results-obsessed mindset is essential, with the ability to identify productivity gaps, seize opportunities, and help implement impactful solutions.
• Advanced problem-solving skills are required, including the ability to anticipate challenges, pivot quickly, and deliver confident resolutions.
• The ability to analyze, interpret, and leverage complex sales data and market intelligence is required to drive informed decision-making.
• Absolute discretion and confidentiality must be maintained when handling sensitive business, client, and revenue information.