E-Commerce Shipping Clerk

Essential Duties and Responsibilities

• Provide excellent customer service.
• Demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.
• Acquire orders to be pulled for shipping from ShopGoodwill/E-Books.
• Ship sold merchandise following current shipping vendor or other carriers' requirements and procedures as directed.
• Acquire boxes from donated goods for shipping, to minimize costs.
• Utilize packing materials appropriately when packing merchandise.
• Pack breakable/fragile items in an effective manner to minimize or prevent loss while maximizing best use of materials.
• Produce End of Day Reports from current shipping vendor website or other carriers as directed.
• Prepare and maintain accurate shipping records of merchandise sent out.
• Absorb and assist with store merchandise returns as directed.
• Act as back-up E-Commerce Associates when/as directed.
• Track packages through tracking numbers.
• Attend mandatory training and facility/store meetings.
• Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property.
• Work collaboratively with Workforce Development and Social Services to provide participant services.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality.
• Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA & OSHA).

Employment Benefits

Visit [https://discovergoodwill.org/benefits/**](https://discovergoodwill.org/benefits/) for details.

Qualifications

Must pass a background check.