E-Commerce Platform & Operations Lead

About the role

Help Shape the Future of Modern Mobility
Travelpro® is evolving — from a trusted legacy luggage brand into a modern, design-led mobility company built for people constantly in motion.
We are seeking an E-Commerce Platform & Operations Lead to support the day-to-day management, optimization, and technical coordination of Travelpro’s Shopify e-commerce ecosystem.

Responsibilities

• Drive E-Commerce Platform Operations
• Support day-to-day management of Shopify websites, including product launches, promotions, merchandising updates, and QA
• Aid with Shopify Plus configuration, theme updates, app settings, content updates, and platform enhancements
• Coordinate with developers and vendors to troubleshoot issues, test releases, and support technical improvements
• Maintain website functionality, checkout flows, navigation, integrations, and customer-facing experiences
• Support promotional execution, pricing accuracy, inventory visibility, and post-launch validation
• Optimize Customer Experience & Performance
• Identify opportunities to improve conversion, mobile usability, navigation, onsite search, and checkout experience
• Monitor e-commerce KPIs including revenue, conversion rate, AOV, sessions, and product performance
• Analyze trends and site behavior to support data-informed recommendations and improvements
• Partner cross-functionally with marketing, merchandising, customer service, operations, and technology teams
• Help manage project timelines, testing, requirements, and execution across e-commerce initiatives

Qualifications

• You are:
• Analytical, detail-oriented, and highly organized
• Comfortable managing multiple priorities in a fast-paced digital environment
• A strong communicator who can translate technical issues into clear business language
• Solutions-oriented with strong troubleshooting and problem-solving abilities
• Collaborative and adaptable when working across teams, vendors, and stakeholders
• You have:
• 5+ years of experience in e-commerce operations, Shopify platform management, website management, or related digital roles
• Experience managing Shopify Plus environments, including themes, apps, promotions, product data, and troubleshooting
• Working knowledge of HTML, CSS, Shopify themes, and basic JavaScript; Liquid experience preferred
• A strong understanding of e-commerce KPIs, customer journey optimization, merchandising, and CRO best practices
• A Bachelor’s degree in E-Commerce, Business Administration, Marketing, Information Systems, Computer Science, or related field
• Preferred:
• Experience with ERP, OMS, fulfillment, inventory, and backend operational workflows
• Experience working with third-party apps, agencies, and technology vendors
• Familiarity with analytics, reporting, and project management tools

What We Offer

• A Culture Built for Growth
• Flexibility & Wellbeing
• Comprehensive Benefits
• Invest in Your Future
• Community & Connection