E-commerce Operations & Store Manager

Company: SuperBox for TV (https://superboxfortv.com/) Position Title: E-commerce Operations & Store Manager (General Storefront Management & Cross-Functional Leadership) Employment Classification: Full-Time / Independent Contractor (100% Remote, US-Compatible Hours) Openings: Single Position (Dedicated Operational Business Leader) Target Candidate Location: United States (Remote nationwide) Compensation: $80,000 – $105,000 annually or $40.00 – $52.00 per hour (Base salary commensurate with operational leadership depth + quarterly gross merchandise value and net profit bonuses) SuperBox for TV – E-commerce Operations & Store ManagerDownload Table of Contents Company Overview Schedule & Working Arrangement Core Responsibilities Storefront Merchandising, Conversion Architecture & Commercial Strategy Cross-Functional Operational Leadership & Execution Velocity Financial Unit Economics, Margin Protection & Dispute Governance Supply Chain Alignment & Demand Forecasting Coordination Customer Journey Quality Control & Brand Reputation Stewardship Candidate Profile & Qualifications Proven Direct-to-Consumer General Management Track Record Commercial P&L Fluency & Technical E-Commerce Acumen Decisive Team Leadership & High-Integrity Communication Home Office & Technical Requirements Compensation, Autonomy & Leadership Perks How to Apply Company Overview SuperBox for TV is a premier authorized distributor of authentic SuperBox streaming media hardware across the United States and Canada. We specialize in supplying households with genuine, high-performance home entertainment devices—including the flagship SuperBox S6, S7, and S8 series—backed by verifiable serial numbers, official manufacturer warranties, and dedicated customer care. Scaling an authorized consumer hardware brand requires far more than launching ad campaigns or approving inventory shipments in isolation. It demands holistic operational leadership that aligns frontend marketing, technical web performance, physical supply chain execution, customer support standards, and commercial unit economics into a synchronized, highly profitable business engine. We are seeking an authoritative, commercially sharp E-commerce Operations & Store Manager to take general operational command over our digital storefront, streamline daily operational cadences across remote teams, protect gross margins, and steer our multi-million-dollar distribution footprint toward sustainable long-term expansion. Schedule & Working Arrangement Role This is an autonomous remote leadership role requiring close alignment with core US business hours to orchestrate inter-departmental workflows and lead daily executive syncs: Schedule: Monday through FridayWorking Window: 9:00 AM – 5:30 PM EST (Flexible core overlap with US East Coast business hours) You will report directly to the Executive Leadership and serve as the operational nerve center of the company. You will lead, align, and hold accountable our specialized cross-functional team—including our Media Buyer, SEO Specialist, Content Copywriters, Video Editors, Webmaster, Customer Support Representatives, and Warehouse Fulfillment Coordinators—while maintaining complete strategic authority over daily storefront operations, promotional calendars, and operating profit margins. Core Responsibilities Rather than micromanaging narrow tasks or serving as a passive administrator, you will direct end-to-end commercial operations across several foundational business domains: Storefront Merchandising, Conversion Architecture & Commercial Strategy You will own the overall commercial performance, visual merchandising, and conversion funnel efficiency of our primary storefront. You will design and execute dynamic pricing strategies, high-margin accessory bundles (pairing flagship S6, S7, and S8 units with backup voice remotes and upgraded cabling), and time-sensitive holiday promotional sprints (Memorial Day, Labor Day, Black Friday/Cyber Monday, and Q4 holiday shopping peaks). You will continuously analyze site navigation heatmaps, cart-abandonment triggers, and user journey drop-offs, working closely with our Webmaster to implement high-converting checkout enhancements that lift average order value (AOV) and lifetime customer satisfaction. Cross-Functional Operational Leadership & Execution Velocity You will act as the operational bridge uniting our diverse specialized units into a disciplined, high-velocity organization. You will establish weekly operational cadences, set transparent quarterly objectives and key results (OKRs), and ensure seamless cross-functional handoffs. When our Media Buyer scales ad spend on a new angle, you will ensure our Content Writer and Video Editor deliver matching creative assets on time, our Webmaster deploys high-speed landing pages, our Fulfillment Lead reserves sufficient safety stock, and our Customer Support desk is briefed on incoming shopper questions. You eliminate organizational bottlenecks before they disrupt commercial momentum. Financial Unit Economics, Margin Protection & Dispute Governance You will maintain rigorous vigilance over our gross margins, operational overhead, and storefront profit-and-loss (P&L) health. You will monitor blended marketing efficiency ratios (MER), customer acquisition costs (CAC), payment processor merchant fees, third-party logistics dispatch costs, and return rates. You will proactively manage payment gateway relationships across Stripe, PayPal, and Authorize.Net, enforcing strict fraud-detection parameters, monitoring chargeback ratios, and refining risk rules to safeguard merchant accounts against fraudulent disputes and unauthorized card testing. Supply Chain Alignment & Demand Forecasting Coordination A high-ticket electronics brand can quickly stumble without disciplined inventory control. Working in tandem with our Order Fulfillment Coordinator and manufacturing partners, you will forecast device inventory burn rates across hardware generations. You will balance replenishment lead times against anticipated paid media scaling sprints, ensuring safety buffers exist for warranty replacements without tying up excessive working capital. You will periodically evaluate shipping courier rate structures and fulfillment warehouse agreements to negotiate more advantageous volume discounts. Customer Journey Quality Control & Brand Reputation Stewardship You will safeguard our reputation as an authorized distributor with zero tolerance for sub-par customer experiences. You will monitor customer satisfaction benchmarks (CSAT, response times, resolution rates) across our day and night customer service shifts. You will analyze recurring customer pain points captured in support tickets, translating those qualitative insights into concrete improvements in our packaging, unboxing collateral, and website onboarding documentation. Furthermore, you will actively oversee third-party review channels, Better Business Bureau standing, and customer trust signals to reinforce brand credibility. Candidate Profile & Qualifications We are seeking a seasoned e-commerce operator who combines general management authority with a deep, pragmatic understanding of direct-to-consumer physical goods. Proven Direct-to-Consumer General Management Track Record Candidates must possess at least 4 to 6 years of direct hands-on experience managing operational workflows for direct-to-consumer (D2C) e-commerce brands targeting consumers across the United States or Canada, with at least 2 years in an operations lead, store manager, or general manager capacity. You must possess a verified track record of steering a multi-million-dollar storefront selling physical products—ideally consumer electronics, hardware devices, smart home equipment, or serialized merchandise. Commercial P&L Fluency & Technical E-Commerce Acumen You must demonstrate sophisticated financial literacy, intuitively understanding how unit economics, contribution margins, refund rates, and blended ad spend interact to create net profitability. You possess practical, high-level literacy across modern e-commerce technology stacks: WooCommerce/WordPress infrastructure, payment processing gateways, Google Analytics 4, Google Tag Manager event tracking, ERP/WMS fulfillment tools (such as ShipStation), and customer service ticketing ecosystems (such as Zendesk or Gorgias). While you do not need to write raw code daily, you know how to assess technical feasibility and guide developers toward optimal solutions. Decisive Team Leadership & High-Integrity Communication You are a decisive, organized communicator who leads by example rather than relying on authority alone. You understand how to motivate remote creative talent, technical developers, and frontline support agents alike. You remain calm, structured, and resourceful during high-pressure holiday volume spikes, supply chain disruptions, or technical checkout emergencies, turning ambiguity into actionable, priority-ordered execution plans for the entire team. Home Office & Technical Requirements To ensure responsive executive leadership, seamless team communication, and heavy analytical data review: Hardware & Workstation: A high-performance desktop or laptop running Windows 10/11 or macOS with at least 16 GB of RAM, capable of managing heavy multi-tab browser consoles, real-time analytics platforms, video conferencing, and complex financial models without lag.Internet Connection: A secure, high-speed internet connection with at least 50 Mbps download and 15 Mbps upload to support cloud database manipulation and uninterrupted team video meetings.Productivity Tooling: Advanced mastery of Google Workspace (Sheets, Docs, Slides), Slack, and modern project management software such as Asana, ClickUp, or Monday.com. Compensation, Autonomy & Leadership Perks Competitive Executive Base Pay: An attractive base compensation ($80,000 to $105,000 annually or $40.00 to $52.00 per hour), distributed bi-weekly via direct deposit, reflecting verified e-commerce leadership depth.Storefront Growth Profit Bonuses: Substantial quarterly performance bonuses directly tied to scaling net store revenue, achieving profitable MER targets, and maintaining high operational efficiency.Complimentary Hardware Sandbox: Complimentary flagship SuperBox units (S7/S8) and full accessory packages provided upon hire so you can personally inspect hardware, retail packaging, and customer onboarding journeys.Operational Authority: Broad decision-making latitude over team task allocations, promotional calendars, operational software stack selection, and process optimizations without micromanagement.Executive Impact: Direct partnership with ownership and key stakeholders to shape the long-term strategic expansion, product line rollouts, and market positioning of the brand. How To Apply To ensure your application is reviewed with priority, please follow these submission guidelines: Submit Your Application via Email Send your resume and a comprehensive career summary in PDF format to careers@superboxfortv.com with the subject line formatted as: Application: E-commerce Operations & Store Manager – [Your Full Name] Screening Questions to Include in Your Application In the body of your email or cover letter, please provide concise, candid responses to the following operational scenarios: Describe an e-commerce physical brand where you managed overall storefront operations. What was the store’s annual revenue scale, and what specific operational or merchandising intervention did you spearhead that noticeably improved net profit or conversion rate?During a major promotional week, our domestic fulfillment warehouse reports an unexpected 4-day shipping delay due to severe weather, while ad spend is actively scaling and driving 300+ orders per day. How do you orchestrate communication across customer service, paid marketing, and storefront messaging to protect customer trust and prevent merchant chargebacks?What is your confirmed availability start date, and what are your full-time compensation expectations? SuperBox for TV is committed to creating a diverse, equitable, and inclusive remote work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.