E-Commerce Coordinator

About the role

The E-Commerce Coordinator will provide day-to-day operational and administrative support across the e-commerce division, helping ensure product, inventory, launch and store information is accurate, organized and up to date across our portfolio of artist web stores. The role will work closely with E-Commerce Managers and cross-functional partners to support product set-ups, launch readiness, inventory management, reporting, order-related needs, merchandise transfers and ongoing store maintenance. The Coordinator may also manage a select group of artist stores as needed.

Responsibilities

• Provide day-to-day operational and administrative support to E-Commerce Managers across the company’s portfolio of artist stores.
• Coordinate product set-ups and ensure product information, pricing, imagery, inventory and other required details are accurate and complete.
• Liaise with vendors, tour representatives, labels and partner warehouses to support the accurate and timely receipt and set-up of merchandise.
• Support inventory reviews, purchasing requests, stock reconciliation and merchandise transfers between warehouses, tours and other locations.
• Assist with order-related issues and coordinate with fulfillment and customer service partners as needed.
• Help identify, track and follow up on outstanding operational needs to keep launches and day-to-day store activity moving forward.
• Support the broader e-commerce team during high-volume launches, holiday periods and other key initiatives.
• Maintain project trackers, Asana tasks and launch checklists to help ensure deadlines, deliverables and follow-ups are documented and completed.
• Support pre-launch QA across artist stores, including product details, pricing, imagery, inventory, links and basic store functionality.
• Work with E-Commerce Managers and cross-functional teams to identify and follow up on outstanding launch requirements.
• Assist with recurring e-commerce reporting and data pulls.
• Maintain e-commerce trackers and dashboards, helping ensure information is accurate, organized and up to date.
• Support the team with ongoing reporting needs and basic performance tracking as needed.
• Support front- and back-end maintenance and merchandising across artist web stores.
• Manage a select portfolio of artist stores as needed, with oversight from E-Commerce Director and Managers.
• Build and maintain products, collections, promotions and other store content following e-commerce best practices.
• Help keep stores current and aligned with artist branding, release cycles, anniversaries and seasonal initiatives.
• Update product positioning and merchandising to maintain a fresh and relevant assortment.
• Partner with the marketing team to support email, social and other promotional campaigns.

Requirements

• 2+ years of e-commerce, digital retail, merchandising or related experience; Shopify experience strongly preferred.
• Experience with product set-up, order management and/or inventory management.
• Experience with project management tools such as Asana is a plus.
• Experience in music, entertainment, fashion or consumer products is a plus.

Skills