E-Commerce Coordinator

Location: Head Office, New York

Compensation: $65,000 - $68,000 / year

About the role

We are looking for an E-Commerce Coordinator to support the US ELEMIS.com direct-to-consumer business. Reporting to the E-Commerce Manager, you’ll be an integral member of a cross-functional team that works quickly, creatively, and collaboratively to drive conversion and sales while ensuring a luxury customer experience.

Responsibilities

• Day-to-day support in maintenance and timely updates to content and merchandising of ELEMIS.com.
• Management of inventory levels for saleables, GWP products, bags, etc.
• Daily management of backorders, cross-referencing information from multiple platform data sources, and conveying actions to the Customer Care team.
• Partner with the Customer Care team, providing support on order status, promos, etc.
• Support set up, testing, and reporting of ELEMIS.com promotional rules for GWPs and discounts.
• Support in build and testing of email and SMS campaigns.
• Support daily, weekly, monthly, and quarterly digital KPI reporting.
• Audit and report on key competitor activity weekly and across key promotional moments, presenting informed findings to the broader team.
• Provide project support as needed for digital programming, such as sampling, sweepstakes, or database organization and segmenting.
• Support the digital team in front- and backend testing for site upgrades.
• Coordinate updates to store or spa locator and updates to the brand blog as required.
• Ensure all duties and actions align with ELEMIS’s short and long-term Sustainability Goals (Climate, Biodiversity & People Pillars).

Requirements

• Comfortable working both independently and collaboratively.
• Excellent communication skills.
• Proficient in MS Excel with the ability to learn new programs; Google Analytics and e-commerce platform experience a plus.
• Ability to successfully multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented with excellent organizational skills.
• Must be able to work cross-functionally.
• Proactive, flexible, and hardworking.
• Experience in consumer retail or cosmetics industry a plus.

Benefits

• Hybrid role: three days per week (Tuesday, Wednesday, Thursday) in our NYC office, and two days (Monday and Friday) working from home.
• Paid Time Off.
• 401(K) with 100% match on the first 5%.
• Company Holidays.
• Paid Parental Leave.
• Company Bonus.
• Generous ELEMIS product discount.
• Supplemental & Basic Life Insurance.
• Dental & Vision.
• Commuter benefits and additional perks designed around wellbeing and balance.