E-Commerce Coordinator

Department: E-Commerce – Permanent, Full Time – Head Office, New York

About the role

We are looking for an E-Commerce Coordinator to support the US ELEMIS.com direct-to-consumer business. Reporting to the E-Commerce Manager, you’ll be an integral member of a cross-functional team that works quickly, creatively, and collaboratively to drive conversion and sales while ensuring a luxury customer experience.

Responsibilities

• Day-to-day support in maintenance and timely updates to content and merchandising of ELEMIS.com
• Management of inventory levels for saleables, GWP products, bags, etc.
• Daily management of backorders, cross-referencing information from multiple platform data sources, and conveying actions to the Customer Care team
• Partner with the Customer Care team, providing support on order status, promos, etc.
• Support set up, testing, and reporting of ELEMIS.com promotional rules for GWPs and discounts
• Support in build and testing of email and SMS campaigns
• Support daily, weekly, monthly, and quarterly digital KPI reporting
• Audit and report on key competitor activity weekly and across key promotional moments; present informed findings to the broader team
• Provide project support as needed for digital programming, such as sampling, sweepstakes, or database organization and segmenting
• Support the digital team in front- and back-end testing for site upgrades
• Coordinate updates to store or spa locator and updates to the brand blog as required
• Ensure all duties and actions contribute to the short- and long-term Sustainability Goals set forth by ELEMIS (Climate, Biodiversity & People Pillars)

Requirements

• Comfortable working both independently and collaboratively
• Excellent communication skills
• Proficient in MS Excel with the ability to learn new programs; Google Analytics and e-commerce platform experience a plus
• Ability to successfully multitask and prioritize tasks in a fast-paced environment
• Detail-oriented with excellent organizational skills
• Must be able to work cross-functionally
• Proactive, flexible, and hardworking
• Experience in consumer retail or cosmetics industry a plus

Benefits

• Hybrid role: three days per week (Tuesday, Wednesday, Thursday) in our NYC office, and two days (Monday and Friday) working from home
• Paid Time Off
• 401(K) with 100% match on the first 5%
• Company holidays
• Paid parental leave
• Company bonus
• Generous ELEMIS product discount
• Supplemental & basic life insurance
• Dental & vision coverage
• Commuter benefits
• Additional perks designed around wellbeing and balance

Pay

$65,000 – $68,000 per year