E-Commerce Coordinator

About the role

As an E-Commerce Coordinator at Happier Grocery, you play a key leadership role in ensuring a seamless, accurate, and timely online shopping experience. You are responsible for overseeing daily e-commerce operations, supervising team members when assigned to e-commerce, and serving as a point of accountability for order fulfillment, communication, customer satisfaction, and inventory accuracy.

Responsibilities

• Lead and oversee daily e-commerce operations, including order flow, fulfillment, and team coordination
• Own the orders email account handling instant communication for live orders, ensuring proper communication etiquette and timely responses
• Oversee the timely fulfillment of nationwide shipping orders, ensuring accuracy and quality standards are met
• Pick and pack e-commerce orders efficiently and accurately
• Strategically manage e-commerce associates and checkout team members when assigned to e-commerce operations
• Ensure smooth coordination between in-store and online order priorities
• Maintain website accuracy by monitoring product listings, availability, and pricing; submit updates or corrections as needed
• Monitor inventory levels, identify discrepancies, and report inventory issues or shortages to management
• Address guest concerns and complaints promptly and professionally, finding effective customer service resolutions that align with company standards
• Provide feedback to management on operational concerns, losses, scanning errors, workflow inefficiencies, or customer trends
• Greet customers and support front-of-house operations as needed, maintaining Happier Grocery's service standards
• Maintain cleanliness and organization of work areas, fulfillment spaces, and customer-facing zones
• Adhere to all company policies, especially cash handling, safety protocols, and food handling standards
• Participate in inventory counts and product monitoring as needed
• Assist the front-end teams as is necessary

Qualifications

• Prior experience in e-commerce order fulfillment, retail operations, or customer service preferred
• Supervisory or lead experience preferred
• Proven ability to handle guest complaints and deliver thoughtful, solution-oriented customer service resolutions
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
• Excellent communication, leadership, and interpersonal skills
• Comfortable using digital tools, order management systems, and internal communication platforms
• Ability to work independently and collaboratively with cross-functional teams
• Effective time management and problem-solving skills
• Must be 18 years or older
• Open availability required
• Willingness to comply with all relevant local and state laws, including those regarding alcohol handling