E-Commerce Amazon Account Manager

About the Role

This position supports the success of our vendor partner’s Amazon, Wal-Mart, and other customer online account programs. You will assist in coordinating EDI trading partner set-up, manage ongoing EDI-related maintenance, and help with general account and online listing optimization.

Responsibilities

• Manage a team of account specialists and coordinators to support online retail programs.
• Support and build internal processes around new customer EDI set-up and ongoing maintenance, communicating regularly with warehouse and IT staff.
• Manage and optimize purchase order processes with EDI vendors to establish and maintain their turnaround requirements.
• Monitor and disposition all compliance notifications from Amazon and ensure warehouse teams respond in a timely manner. Propose warehouse process changes to minimize compliance issues.
• Support warehouse training and set-up of new Amazon Direct programs.
• Manage, maintain, and deliver accurate data across multiple marketplaces, including titles, descriptions, images, additional attributes, and pricing.
• Assist in building out automated content feeds and/or new listings to each customer account.
• Perform other duties as assigned.

Requirements

• 2-3 years of E-commerce and EDI experience.
• Experience in E-commerce; Vendor Central and related platform administrative tools (other marketplaces a plus).
• Intermediate to Advanced Excel skills.
• Basic familiarity with HTML.
• Ability to learn and operate proprietary software.
• Demonstrated understanding of web technologies, browsers, analytics, reporting, and content management systems and processes.

Qualifications

• Team player with excellent communication skills.
• Self-motivated and able to work independently as well as part of a team in a fast-paced environment with changing priorities.
• Strong project management skills.
• Strong analytical skills to guide business strategic decisions.
• Constant entrepreneurial initiative.

Physical Demands

• Regularly required to talk and hear.
• Frequently required to stand, walk, use hands to handle or feel, and reach with hands and arms.
• May be required to sit for prolonged periods.
• Must be able to lift up to 30 lbs. occasionally, using proper lifting techniques.