E-commerce Account Manager

About the role

The ACCOUNT MANAGER will support the Flash Team to develop strategic relationships with clients and partners, managing their respective initiatives from beginning to end. The Flash Team is responsible for the development and management of ecommerce sites used for national TV promotion.

Responsibilities

• Managing projects for partners from end-to-end (from Vendor Onboarding to Post-Sale Analytics)
• Providing white glove service and hitting deadlines, week-over-week
• Understanding our customers unique business goals, needs, and challenges, helping them to grow their businesses
• Developing and prioritizing product roadmaps, delivering strategic recommendations and analyses, and developing systems, tooling, and operational strategies that drive growth for clients
• Maintaining open communication (via phone and email) with clients
• Tracking feedback from clients and internal team so processes continue to become more constructive, clear, and beneficial to all parties involved
• Becoming a subject matter expert in the technology used at Simplistic (Shopify Plus, HTML, etc.) to provide quick responses to any questions, concerns, and/or issues from clients

Requirements

• Available to work full-time. Includes a rotating schedule for every other weekend
• 1+ years eCommerce project management experience
• Basic understanding of languages to build flash site websites (i.e. HTML and CSS)
• Advanced understanding of standard project management methodologies and requirements. Ability to oversee and advise on project management issues and assist with overcoming barriers
• Ability to keep multiple projects on track financially, creatively, and in accordance with stakeholder objectives and deadlines
• Conceptual understanding of the underlying technology used to deliver ecommerce experiences (product data, data structures, and data management)
• Strong verbal and written communication skills
• Very strong attention to detail and organization skills
• Thrives in a deadline-driven environment
• Self-starter and ability to work in an ever-changing environment

Qualifications

• Bachelor's Degree or equivalent preferred
• Familiarity with Content Management Systems (Knowledge with Shopify Plus preferred)
• SEO knowledge

Skills

• Basic understanding of languages to build flash site websites (i.e. HTML and CSS)
• Advanced understanding of standard project management methodologies and requirements
• Conceptual understanding of the underlying technology used to deliver ecommerce experiences (product data, data structures, and data management)
• Strong verbal and written communication skills
• Very strong attention to detail and organization skills
• Ability to work in a deadline-driven environment
• Ability to work in an ever-changing environment

Benefits

Total compensation for this role includes a base salary range of $55,000 - $70,000. As an ACCOUNT MANAGER this role could include:

• Managing projects for partners from end-to-end (from Vendor Onboarding to Post-Sale Analytics)
• Providing white glove service and hitting deadlines, week-over-week
• Understanding our customers unique business goals, needs, and challenges, helping them to grow their businesses
• Developing and prioritizing product roadmaps, delivering strategic recommendations and analyses, and developing systems, tooling, and operational strategies that drive growth for clients
• Maintaining open communication (via phone and email) with clients
• Tracking feedback from clients and internal team so processes continue to become more constructive, clear, and beneficial to all parties involved
• Becoming a subject matter expert in the technology used at Simplistic (Shopify Plus, HTML, etc.) to provide quick responses to any questions, concerns, and/or issues from clients

Pay

Total compensation for this role includes a base salary range of $55,000 - $70,000.

Schedule

As an ACCOUNT MANAGER this role could include:

• Managing projects for partners from end-to-end (from Vendor Onboarding to Post-Sale Analytics)
• Providing white glove service and hitting deadlines, week-over-week
• Understanding our customers unique business goals, needs, and challenges, helping them to grow their businesses
• Developing and prioritizing product roadmaps, delivering strategic recommendations and analyses, and developing systems, tooling, and operational strategies that drive growth for clients
• Maintaining open communication (via phone and email) with clients
• Tracking feedback from clients and internal team so processes continue to become more constructive, clear, and beneficial to all parties involved
• Becoming a subject matter expert in the technology used at Simplistic (Shopify Plus, HTML, etc.) to provide quick responses to any questions, concerns, and/or issues from clients