E-Billing Specialist

About the role

Davis Graham & Stubbs LLP (Davis Graham) is a prominent law firm serving businesses in the Rocky Mountain West and beyond. We offer expertise in corporate finance, mergers and acquisitions, natural resources, environmental law, real estate, intellectual property, and complex litigation.

Responsibilities

• E-Billing Submission: Submit invoices through client e-billing platforms in accordance with client guidelines and deadlines; coordinate with Billing & Collections Specialists to ensure invoice files and supporting documentation are complete prior to submission; confirm successful transmission and track invoice status through acceptance.
• E-Billing Rules & Compliance: Maintain and apply e-billing rule sets (including platform rules/EM rules and outside counsel guidelines (OCGs)) to reduce rejections and delays; resolve compliance issues such as timekeeper/task code requirements, narrative standards, and required attachments; partner with attorneys and Billing & Collections Specialists to implement client-specific billing requirements to improve first-pass acceptance.
• E-Billing Rejections, Errors & Follow-Up: Monitor submitted invoices for rejections, short pays, and other exceptions, then research root causes and coordinate corrections to include working with Billing & Collections Specialists, Client Account Specialists, attorneys, and support staff; track and communicate rejection trends and recommended corrective actions.
• E-Billing Appeals & Deductions: Prepare and process appeals for reduced or denied e-billed invoices, coordinating with attorneys and support staff to obtain required substantiation; research and respond to client deduction and compliance inquiries related to e-billed invoices; maintain records of appeals, outcomes, and client feedback to support continuous improvement.
• E-Billing Client/Matter Maintenance: Maintain client/matter profiles within e-billing platforms (including required fields, contacts, and submission settings); submit updated billing rates into e-billing sites, coordinate between client and attorneys as necessary; perform e-billing related matter and contact reconciliation (e.g., reference numbers and contact data) to support successful submissions; perform ongoing e-billing data maintenance, including automatic notifications and platform updates as needed.
• E-Billing Reporting, Analytics & Documentation: Prepare e-billing status and exception reports (rejections, appeals, deductions, aging in platform) and respond to ad hoc data requests; maintain e-billing documentation, including platform guidelines, client requirements, and internal process notes; review metrics and trends to identify opportunities to improve acceptance rates, timeliness, and process efficiency.
• E-Mailing Client Invoices: Release invoices to be emailed to clients via the BillBlast Email module, paying attention to attorney and client requirements; confirm successful delivery and work with Client Account Specialist and Legal Assistants to correct contact information; maintain documentation of attorney and client requirements.
• Budgeting and Accruals: Assist attorneys with preparation of matter budgets and submit budgets in e-billing platforms; research budget rejections and coordinate with attorneys and clients to resubmit budgets; submit accruals per client guidelines into e-billing platforms or via email to client contacts.

Requirements

• Strong attention to detail, data accuracy, and ability to interpret client e-billing guidelines.
• Experience working with e-billing platforms and common legal e-billing formats (e.g., LEDES), experience with BillBlast is a plus.
• Analytical mindset with the ability to identify trends, diagnose issues, and resolve discrepancies through audit and root-cause analysis.
• Clear, professional communication skills; ability to partner effectively with attorneys, legal assistants, finance teams, and clients as needed to obtain and validate information.
• Ability to work independently and collaboratively in a fast-paced environment, balancing accuracy with responsiveness and service.
• Proficiency with Microsoft Excel and Word; ability to create reports, track deadlines, and document procedures.
• Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive firm and client information.
• Strong organizational skills with a consistent focus on data quality, documentation, and process improvement.
• A positive attitude, strong work ethic, and dependable attendance.

Supervisory Role

None

Work Environment

This position requires the employee to work in a professional office environment with some ability to work from home. Because the employee will handle sensitive firm and client information, the employee must work from a home office and not a public location during any remote periods. The employee will routinely use standard office equipment.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer.

Position Type and Expected Hours of Work

This is a full-time, benefit-eligible position. Core business hours are Monday through Friday, 8:00 AM to 5 PM, with some flexibility in start and end times, with a minimum of 2 days in the office per week. Occasional overtime is required. Early morning, evening, and weekend work may be required as job duties demand.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.