Dynamics CRM Systems Analyst

Position Summary

The Dynamics CRM Systems Analyst will work closely with the Product Owner, business stakeholders, developers, third-party vendors, and the broader user community to bridge business needs and technical delivery for clients Microsoft Dynamics 365 CRM and Field Service platform, internally branded as Smart Tech. The role is responsible for functional and systems analysis, configuration support, quality assurance, documentation, troubleshooting, and continuous improvement of enterprise-level applications that support field service and CRM operations.

Primary Responsibilities

• Partner directly with business team members, Product Owners, developers, third-party technology vendors, and end users to identify business needs and translate them into clear application requirements.
• Gather, analyze, and document functional and technical requirements, user stories, acceptance criteria, process flows, specifications, and solution design inputs.
• Serve as a primary liaison between business teams and technical resources to ensure shared understanding of documented requirements and expected system behavior.
• Test and validate system functionality to ensure solutions align with approved requirements, business processes, and quality standards.
• Write and execute functional test scripts, support system integration testing, assist with user acceptance testing, and coordinate validation activities with other analysts and stakeholders.
• Evaluate system deliverables to confirm they are free of defects, meet department quality standards, and satisfy business needs before release.
• Identify system inefficiencies, data quality concerns, process gaps, and opportunities for optimization within Dynamics CRM, Field Service, and related integrations.
• Maintain standards for requirements documentation, deliverables, testing artifacts, and knowledge base materials.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field; equivalent experience may be considered where appropriate.
• 3+ years of experience working with Microsoft Dynamics 365 CRM; Dynamics 365 Field Service and Field Service Mobile experience strongly preferred.
• 3-5 years of experience in a functional analysis, systems analysis, technical analysis, or related enterprise application support role.
• General understanding of CRM architecture, application architecture, data relationships, integrations, and enterprise application delivery practices.
• Experience translating business requirements into solution designs in partnership with Product Owners, architects, developers, and business stakeholders.
• Experience developing user stories, application requirements, process flow diagrams, UI mockups, and detailed functional specifications.
• Experience using requirements elicitation techniques such as stakeholder interviews, job shadowing, brainstorming, business process analysis, facilitation, and process flow documentation.
• Strong analytical and critical-thinking skills with the ability to troubleshoot application issues and assist in timely resolution.
• Strong written and verbal communication skills, including the ability to communicate with technical and non-technical audiences.
• Excellent organizational and time management skills with the ability to manage multiple priorities independently.
• Ability to work effectively both independently and in a team environment.
• Demonstrated ability to build relationships at all levels of the organization and gain consensus across multiple stakeholder groups.
• A committed and enthusiastic approach to supporting business customers, field users, and end users.

Preferred Skills and Experience

• Experience working in an Agile/Scrum delivery environment.
• Experience using Azure DevOps for backlog management, user stories, test cases, and delivery tracking.
• Experience in a technical, systems, or integrations analyst role.
• Formal training or certification in Business Analysis, group facilitation, project management, product management, Agile, Scrum, or Microsoft Dynamics 365.

About INSPYR Solutions

INSPYR Solutions is a national expert in delivering flexible technology and talent solutions. We strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.