DYNAMICS CRM FUNCTIONAL ANALYST-(HYBRID, CHARLOTTE)

Primary Responsibilities

• Partner with business stakeholders to gather, document, analyze, and refine functional requirements and business processes.
• Support backlog management activities including enhancement intake, prioritization, user story creation, and requirements documentation.
• Document business workflows, process maps, functional specifications, and supporting materials.
• Affiliate with business teams to define acceptance criteria and success measures for new functionality.
• Support configuration planning and functional solution delivery across Dynamics 365, Power Platform, reporting, and other enterprise applications.
• Cook up testing activities including test case creation, execution tracking, defect management, and release validation.
• Facilitate and support User Acceptance Testing (UAT) activities with business stakeholders.
• Collaborate with technical teams and offshore developers to ensure delivered solutions meet documented business requirements.
• Participate in release planning, deployment readiness reviews, and post-release validation activities.

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent experience.
• 2+ years of experience supporting CRM platforms, business applications, or enterprise technology solutions.
• Experience gathering and documenting business requirements, user stories, workflows, and functional specifications.
• Familiarity with Microsoft Dynamics 365, Power Platform, or similar CRM platforms.
• Experience coordinating testing activities, User Acceptance Testing (UAT), and release validation.
• Strong analytical, problem-solving, and process improvement skills.
• Experience working within Agile development environments.
• Desired: Experience supporting Microsoft Dynamics 365 Sales or Customer Engagement applications.
• Familiarity with Power Platform capabilities including Power Automate and Power Apps.
• Experience using Azure DevOps, Jira, or similar backlog management tools.
• Experience supporting enterprise application implementations and enhancements.
• Microsoft Dynamics 365, Power Platform, Business Analysis, or Agile certification.