Dynamics CRM App Support Dev/Analyst

About the role

Technical/Functional role focused on Dynamics CRM application support, development, and design. The incumbent will troubleshoot priority production and non‑production issues, develop solutions using Dataverse and Power Platform tools, configure CRM components, model data, and build integrations with Power Automate, connectors, and APIs. Collaboration with Microsoft, third‑party, and project teams is required to meet support SLAs, along with development of custom extensions, plugins, reports, dashboards, Power BI visualizations, and AI‑driven agents using Copilot Studio and Azure AI Foundry.

Responsibilities

• Able to work in an agile delivery model and manage stakeholder relationships.
• Create design solutions by interacting directly with client stakeholders.
• Provide timely solutions to CRM requirements under tight schedules.
• Conduct CRM solution‑approach workshops for stakeholders.
• Develop high‑level technical designs.
• Manage CRM environments for testing, UAT, and production.
• Support deployment of CRM solutions.

Requirements

• 6–8 years of functional experience with Microsoft Dynamics 365 CRM.
• Strong troubleshooting skills for production and non‑production issues.
• Development expertise in Dataverse, Power Platform (Power Automate, canvas & model‑driven apps).
• Ability to develop plugins, JavaScript, and Power Automate flows.
• Experience configuring CRM components and modeling data based on business requirements.
• Integration experience using Power Automate, connectors, APIs, and custom API development.
• Proficiency in C# for creating custom CRM extensions and plugins.
• Hands‑on experience with solution deployments, ALM, CRM solutions, and security design.
• Ability to troubleshoot application development issues collaboratively.
• Experience creating OOB reports, dashboards, and Power BI visualizations.
• Work with Copilot within D365/M365, Copilot Studio, and Azure AI Foundry to develop agents or chatbots.
• Microsoft Dynamics 365 certification (PL‑600/200 or AB‑100) required; Azure fundamentals (AZ‑900) preferred.
• Excellent communication skills.
• On‑site work location: Malvern, PA.