Microsoft Dynamics CRM Developer

Experience Required

4+ years of hands-on experience with MS Dynamics CRM (total 8+ years of overall IT experience).

Key Responsibilities

• Work closely with business and technical teams to gather requirements, analyze gaps, and design solutions.
• Configure, customize, and extend MS Dynamics CRM using plugins, custom workflows, JavaScript, and web resources.
• Develop and maintain integrations with enterprise systems (ERP, LOB apps, Outlook, SharePoint, O365, AD Sync).
• Perform data migration using tools like Scribe, SSIS, or similar ETL solutions.
• Design and develop OOB CRM reports, custom SSRS reports, and dashboards.
• Implement CRM security models, role-based access, and best practices.
• Utilize CRM Web API, OData/REST, and SOAP services for integrations.
• Work on Agile (SCRUM/KANBAN) methodologies, participating in sprint planning and reviews.
• Collaborate on high-level design sessions and recommend best-fit CRM solutions.
• Develop and optimize .NET components (WCF, SSIS, SSRS, SQL Server) related to CRM.
• Troubleshoot and resolve technical issues in CRM Online/Dynamics 365 (Entities, Workflows, BPFs, Customizations).
• Ensure smooth deployment and post-go-live support.

Technical Skills & Must-Have Experience

• MS Dynamics CRM 2013/2015/365 (Configuration, Customization, Extensions)
• CRM Integrations (ERP, Outlook, SharePoint, O365, AD Sync, REST/SOAP, NServiceBus)
• Plugin Development, Custom Workflows, JavaScript, Web Resources
• Data Migration (Scribe, SSIS, or similar tools)
• CRM Security Model & Reporting (OOB Reports, SSRS)
• .NET Stack (WCF, SQL Server, SSIS, SSRS)
• Agile Development (SCRUM/KANBAN)

Soft Skills

• Strong communication and articulation skills.
• Ability to collaborate with cross-functional teams.
• Analytical mindset with a problem-solving approach.

Preferred Qualifications

• Knowledge of Sales Force Automation, Marketing Automation, and Service Management in CRM.
• Exposure to best practices in CRM design and development.