Lead Dynamics CRM Developer

About the role

CLA is looking to hire a Lead CRM Developer to bring their understanding of CRM processes, technology and data to help optimize and expand our existing and future technology stack, processes and people.

Responsibilities

• Lead the development of the Microsoft Dynamics CRM database to support the marketing technology stack and business processes as directed by the Marketing Technology Manager and CRM Product Owner.
• Create and review CRM customizations including: Form/entity updates, Business process flows, Plugins, Javascript/HTML, PowerApps solutions, Power Automate flows, Custom HTML interfaces (web resources), Data integrations/migrations, SQL updates, and various reporting technologies like Power BI and SSRS.
• Own processes driven and dependent on the Microsoft Dynamics CRM database, including support, maintenance, documentation, enablement, and enhancements.
• Troubleshoot data integrity, errors, and Microsoft Dynamics CRM performance issues.
• Pressure test development for scalable solutions.
• Partner with Product Owner, marketing automation team, analysts, and Marketing Technology Manager for developing reporting and streamlined business processes.
• Act as a lead for developers and provide oversight and recommendations on development.
• Act as a change agent by identifying and implementing appropriate improvements ensuring processes are automated and can scale at an enterprise level.
• Translate and design solutions for business requirements/user stories based on direction from Product Owner.

Requirements

• 6 years relevant experience.
• Bachelor's degree is required. Combination of relevant experience, education, and training may be accepted in lieu of degree.
• Preferred Degree in computer science, information technology, or related field.
• Experience in application development and support working as a team member on multiple projects or applications preferred.
• Experience with implementing third-party integrations into and out Microsoft Dynamics CRM, including a marketing automation platform preferred.

Qualifications

• CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

Skills

• Extensive knowledge and use of Dynamics as a CRM platform.
• Familiarity and use of Microsoft’s Power Platform and Microsoft Dataverse to drive and extend CLA back-office functionality.

Benefits

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Click here to learn about your hiring rights. Wellness at CLA To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more. To view a complete list of benefits, click here.