Dutch Wonderland Security

Job Duties & Responsibilities

Enforce all Park rules and regulations
Monitor Park assets with intent to ensure the safety of all our guests and employees
Maintain constant vigilance while the park is operating to identify any potential issues or safety concerns
Communicate any potential issues to other departments and/or leadership in a timely manner
Conduct bag checks to prevent prohibited items from entering the park
Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
Monitor guest safety and communicate conflicts to supervisors on duty
Take control of emergency and intense situations while remaining calm
Professionally manage crowd control during emergency situations
Continuously monitor guest behaviors and attempt to curtail any potential situations before they escalate further
Exercise clear and concise communications with all park departments
Answer phone calls, providing pleasant and helpful phone contact for staff and the public
Assist in safety prevention efforts, including responding to all safety calls, fire alarms, and emergencies
Utilize electronic card access, closed circuit television, and other audio/visual monitoring systems, monitors and supervises the response to all reports or irregular conditions, including the unauthorized entry of persons or vehicles to protected buildings and areas, breaches of perimeter security or any other suspicious activities occurring on the property.

Requirements

Must be at least 18 years of age to comply with PA Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comprehend and carry out verbal and written instructions
Ability to apply knowledge of security methods, procedures, interviewing, listening, and note-taking techniques for specific situations
Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs
Ability to analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner
Ability to operate a variety of electronic equipment, such as cameras, radios, personal computers, or other communication devices
Ability to professionally and calmly deal with stressful and/or tense situations
Ability to collaborate with other team members, external first responders, and emergency personnel during emergency situations
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.

Physical Requirements

Ability to stand, walk, and remain on feet for majority of the workday
Occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Walk, stand, or run on uphill, downhill, or uneven surfaces
Remain sedentary for extended periods of time, while using a computer/camera equipment
Carry, push, pull, lift, and hold objects weighing 30 pounds or more
Must have good visual acuity, night vision, and peripheral vision
Ability to see details of objects that are more than a few feet away
Subject to dark environments, particularly during midnight shift
Subject to constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
Subject to frequent interruptions and requests that may require reprioritization of activities.

Working Conditions

Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
Subject to dark environments, particularly during midnight shift
Subject to constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
Subject to frequent interruptions and requests that may require reprioritization of activities
Frequent exposure to all other indoor and outdoor park environments.

Team Member Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season