Dunkin' Store Manager- Modern Travel Centers, Binghamton, NY

Position Summary

The Dunkin’ Manager oversees all daily operations of a high-volume Dunkin’ café and drive-thru within our modern travel centers. This role requires an active, hands-on leader who can navigate peak rush periods, manage financial performance, and cultivate a talent pipeline. Join us and champion our core culture: Grow EVERY day, be BRILLIANT, and care GENUINELY. You are good at:

Operational Excellence

• Maintain strict Dunkin’ brand standards, product quality, food safety, and overall cleanliness across the front counter, drive-thru, and kitchen.
• Manage labor and food costs, minimize waste, and enforce strict inventory and cash controls.
• Cultivate a "guest-first" culture that ensures prompt, accurate, and friendly service; resolve customer feedback professionally.

Team Leadership

• Recruit, hire, train, and schedule staff; conduct regular coaching sessions to foster a positive, people-first working environment.

Financial Performance

• Drive sales and maximize profit by managing labor and food costs, minimizing waste, and enforcing strict inventory and cash controls.

Guest Experience

• Cultivate a "guest-first" culture that ensures prompt, accurate, and friendly service; resolve customer feedback professionally.

Administration

• Manage product ordering, inventory par levels, shift reconciliations, safe deposits, and regulatory/brand compliance paperwork.

Qualifications

• Experience: 1–3+ years of QSR or fast-casual restaurant management experience preferred.
• Skills: Strong communication, leadership, and basic tech proficiency (MS Office); ServSafe certification preferred.

Benefits

• Career Growth: Strong internal development and a "promote from within" philosophy.
• Financial & Security: Competitive compensation, 401(k) retirement plan, and Teammate Assistance Fund.
• Health & Balance: Benefits and flexible scheduling.

About Us

The Briad Group® is a rapidly expanding hospitality restaurant & convenience store organization with a diverse portfolio including Marriott and Hilton hotels, Wendy’s, Circle K & Dunkin franchises, rooftop lounges, and lifestyle shopping centers. Our goal is to create memorable experiences for both guests and team members by fostering a culture of excellence, innovation, and connection.

Application

We look forward to welcoming you to the Dunkin’ & Travel Center Team. We are an Equal Opportunity Employer - All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, use of a guide or support animal because of blindness, deafness or physical handicap or the presence of disabilities.