Ductless Technical Specialist
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business.
About the role
Field-based: Work is conducted on-site at customer locations. In this position you will work closely with our contractor customers and internal fulfillment team to ensure proper installation and startup of Trane VRF and Ductless products.
Responsibilities
- Participate in VRF/Ductless post sales product success.
- Monitor and measure process and process measurements to effectively and efficiently meet customer needs regarding all post sales ductless activity including but not limited to startup and beyond.
- Maintain customer satisfaction by investigating concerns, advising corrective action, and communicating with customers and co-workers.
- Provide commercial and high-level technical product sales training to area office personnel and customers as required.
- Conduct field training for customers in the installation and troubleshooting of VRF and Ductless products.
- Troubleshoot VRF and Ductless products.
- Assist customers in the startup and commissioning of VRF and ductless products.
- Build consultative relationships and trust with owners and contracting customers.
- Support area office performance by coaching sales personnel in competent VRF product sales, application, and customer support.
- Administer the warranty process and all post sales activity for ductless business.
- Participate in the METUS DSG program as a representative for your area/region.
- Work with submittals and equipment selections to support internal and external business processes.
- Proactively communicate with all stakeholders while working on various projects and provide detailed reports.
- Engage and build relationships with various resources throughout METUS and Trane.
- May be required to become a certified technical trainer.
Requirements
- Minimum of 5 years of HVAC installation, service and/or troubleshooting.
- VRF Experience is preferred, but not an absolute requirement.
- Working knowledge of all facets of construction including mechanical, electrical, plumbing systems, etc. preferred.
- Must be able to travel throughout assigned territory. Preferred home base near Chicagoland but can be flexible within Upper Midwest Region.
- Great public speaking and presenting experience is required.
- This is primarily a field support role, with daily travel required. Overnight travel to meet the business needs.
- Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.
Pay
Annual Base Salary Range: $60,800.00 - $126,000.00 (Salary). Incentive eligible: No. Sales commission eligible: No.
We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation.
Benefits
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs with generous incentives.
- Family building benefits including fertility coverage and adoption/surrogacy assistance.
- Paid time off including up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
- 401K match, educational and training opportunities through company programs along with tuition assistance and student debt support.
Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations.