Duala Interpreter

About the role

LanguageLine Solutions is hiring an independent contractor for a Duala Interpreter position. This role involves phone interpreting services for various industries including healthcare, government, insurance, finance, utilities, travel & hospitality, general business, law enforcement, court, and 911.

Responsibilities

• Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
• Maintain a professional demeanor throughout the interpreting sessions at all times.
• Remain calm during interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls.
• Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client's permission.
• Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.
• Ability to handle calls that may be highly emotional and/or stressful in nature.
• Ability to remain on calls that involve sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression.

Qualifications

• Fluency in Duala and English and skilled in the associated cultural dynamics.
• Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
• Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and remain on calls that involve sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression.
• Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
• Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands.
• Must be at least 18 years of age.
• Licensed to work in the United States.
• Ability to read and write the requested languages - highly preferred.

Benefits

This is an independent contractor position and therefore not eligible for employee benefits.

Technical Requirements

• Dedicated personal device for business purposes.
• Desktop / Laptop Computers with any of the following Operating Systems: Windows, MacOS, or ChromeOS.
• Tablets (iPadOS or Android) are acceptable.
• Smartphones (iOS or Android) are also acceptable.
• Restricted brands: Kaspersky products. Huawei hardware.
• High speed Internet connection for work related electronic communication.
• This internet connection should provide download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms.
• Must have access to a quiet space free from background noise or distraction.

Physical Requirements

• Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday.
• Must be able to operate company provided software and systems to perform all aspects of the job.
• Must have sufficient manual dexterity to type or write.
• Able to lift up to 26 lbs.
• May be exposed to moderate noise levels; i.e. computer, audio, telephone.