Dual Rate Dealer /Supervisor FT

Responsibilities

• Conducts assigned game according to procedure.
• Cooperates with other Dealers when assigned to the same game (Craps).
• Controls pace of the game.
• Informs the Supervisor Casino Games of any request or unusual play.
• Issues to customers the proper amount of gaming chips after completion of the credit authorization procedures.
• Must be able to stand for extended periods of time.
• Bending mobility required.
• Must be able to speak fluently and understand English.
• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Creates an atmosphere of luck and celebrates guest’s wins.
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Fulfills the role of Supervisor:
• Ensures proper procedure is used by all dealers under supervision.
• Verifies all gaming table transactions in supervised area.
• Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate.
• Verifies issuance of credit after completion of all authorization procedures.
• Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
• Directly responsible for customer service objectives.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
• Conveys positive energy and enthusiasm focusing on the guest interaction.

Requirements

• Must be able to stand for extended periods of time.
• Bending mobility required.
• Must be able to speak fluently and understand English.
• Constantly- Standing, Sitting, Balancing, Noise, Cigarette Smoke, Talking, Hearing, Repetitive Motion, Eye /Hand /Foot Coordination.
• Frequently-Feeling, Grasping, Handling, Reaching.
• Occasionally-Walking, Pushing, Pulling, Stooping.
• Rarely -Crawling, Crouching, Atmospheric Conditions, Hazards, Vibration, Humid, Wet, Temperature Changes, Extreme Heat, Extreme Cold, Kneeling, Climbing, Carrying, Lifting, Sitting.

Qualifications

Target Salary Range: $7.00 Hourly plus tokes an additional $28.125 per hour when worked as a supervisor

Skills

Customer Service Skills, Communication Skills, Time Management, Multitasking, Problem Solving, Attention to Detail, Customer Relationship Management, Teamwork, Leadership, Conflict Resolution, Flexibility, Adaptability, Multilingualism (if applicable)

Benefits

N/A

Pay

$7.00 Hourly plus tokes an additional $28.125 per hour when worked as a supervisor

Schedule

N/A

Work Environment

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.