Dual Front Desk/Guest Services - Hotel Goodwin & Ironworks Hotel

About the Role

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience. Often a guest's first impression of a property is the result of the Guest Services Representative's skills and abilities. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and to meet many new people.

Responsibilities

• Process guest arrivals and departures, including all necessary payments
• Handle & coordinate room assignments and pre-arrivals
• Handle guests' concerns
• Offer referral for services and handle requests for information
• Handle and store luggage
• Assist with the check-in and check-out of groups and tours
• Assist other departments as required
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• Excellent communication skills and a professional attitude
• Effective conflict management and decision making abilities
• Ability to use a variety of computer applications
• U.S. Work Authorization (required)

Preferred Qualifications

• Previous experience in customer service

Schedule

This position is subject to irregular hours to include late nights, weekends and holidays.

Pay

$14.00 per hour

Benefits

• Employee Discounts
• Paid Time Off
• Training & Development Opportunities
• 401K
• Medical Benefits
• 24/7 Online Care
• Pet Insurance