DTCC Settlements Supervisor/ Operations Support (Hybrid - Flexible Options)

About the role

We are seeking a DTCC Settlements Supervisor/Operations Support to join a stellar team. This role is hybrid, requiring in-person work at the Newark or Edgewood office 2 days a week with the flexibility to work remotely the rest of the time.

Responsibilities

• Supervise daily DTCC settlement functions and related operational processes, including Buy-Ins, Prime Broker, and Vault activities.
• Provide day-to-day oversight of team workflow, ensuring timely execution of settlement tasks, escalation management, and adherence to service level expectations.
• Monitor team performance, workload distribution, and operational accuracy to ensure efficient and effective processing.
• Serve as a primary escalation point for complex operational issues arising from system or human error, ensuring timely resolution and clear communication to internal and external stakeholders.
• Oversee and support the onboarding of new clients to Broadridge product platforms, including:
  • Brokerage Processing Services (BPS) for equity trade settlement
  • Impact for fixed income trade settlement
• Facilitate the development and enhancement of Broadridge settlement tools, including:
  • Global Framework (GFW)
  • Broadridge Exception Event System (BEES)
  • Universal Dashboard
• Provide operational subject matter expertise for system improvements and perform or coordinate user acceptance testing (UAT).
• Lead internal and external training efforts on Broadridge products, including:
  • GFW
  • BPS
  • Impact
  • BuyIns System
  • Universal Dashboard
• Coach and support team members through training, knowledge-sharing, and ongoing process guidance.
• Monitor unsettled trades with high mark-to-market (MTM) exposure and suspense account activity to help reduce client market exposure and operational risk.
• Identify, recommend, and help implement Robotic Process Automation (RPA) opportunities and other process improvements within DTC Settlements.
• Perform supervisory quality control reviews to ensure team adherence to Written Supervisory Procedures (WSP), internal controls, and operational standards.
• Develop, maintain, and enhance Standard Operating Procedures (SOP) to support consistent execution, training, issue response, and operational continuity.
• Partner with support functions such as HR, IT, and Finance on team-related, system-related, and project-related initiatives.
• Support management reporting, issue tracking, and process governance efforts to improve transparency, accountability, and operational effectiveness.

Requirements

• 3+ years of experience supporting settlement functions.
• 1+ years of supervisory, team lead, or workflow oversight experience.
• Experience overseeing client support processes, service issues, and operational escalations.
• Financial industry back-office operations experience required; DTCC experience preferred.
• Experience onboarding new clients preferred.
• Experience training, mentoring, or coaching team members in an operational environment preferred.
• Bachelor’s degree or equivalent experience.

Skills

• Strong knowledge of settlement operations and post-trade processes.
• Demonstrated leadership ability with experience overseeing daily operations, workflow, and service quality.
• Strong supervisory skills, including coaching, accountability, escalation management, and team support.
• Ability to make sound decisions in a fast-paced, deadline-driven environment.
• Excellent client service skills with the ability to manage sensitive issues and maintain strong relationships.
• Strong verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to identify operational risk, process gaps, and improvement opportunities.
• Experience supporting system enhancements, testing initiatives, and operational change management.
• Ability to create and maintain process documentation, training materials, and control procedures.
• Strong collaboration skills with the ability to work across operations, technology, HR, finance, and client-facing teams.
• Commitment to operational excellence, risk mitigation, and continuous improvement.

Pay

Salary Range: 95,000.00 – 105,000.00 USD annual. Bonus eligible.

Benefits

Comprehensive benefit offerings. Visit www.broadridgebenefits.com for more information.

Schedule

Hybrid work schedule: 2 days per week in the Newark or Edgewood office, with remote work flexibility for the remainder of the week.