DSW Associate Store Manager

About the Role

Supports and performs customer service, merchandising, omni activities, and all inventory-related actions alongside store management to drive sales and results. Partners with the management team to understand daily, weekly, and monthly store priorities. Participates in and supports merchandise placement, fulfillment, store recovery, and monitoring of associate compliance with company policies and procedures.

Responsibilities

• Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associates to achieve store goals and Key Performance Indicators (KPI).
• Respond to customer and associate requests or feedback with urgency and ensure a positive customer experience by maintaining DSW store standards.
• Complete all tasks related to daily opening/closing, including store cleaning, recovery, and maintenance.
• Review and communicate action plans to ensure all tasks are completed throughout the day, week, and month.
• Improve metric-based goals by reviewing, understanding, and communicating daily, weekly, and monthly progress.
• Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
• Ensure execution of processes related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the Store Manager to ensure all policies and procedures are followed.
• Set clear expectations, participate in, and follow up on all inventory-related activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Set clear expectations, participate in, and follow up on all omni activities in-store, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Collect and submit all supply needs to ensure successful operations in all areas of the business.
• Ensure a safe environment for both customers and associates and report equipment issues to the Store Manager.
• Equip associates to successfully resolve customer concerns and escalate to the Store Manager when necessary.
• Support the Store Manager with associate timekeeping activities, including scheduling, forecasting, and payroll management.
• Assist in resolving associate relations matters and provide feedback on associate performance.
• Recognize the store team through company recognition tools and support team development through training, coaching, feedback, and motivation.
• Assist in recruiting, interviewing, and onboarding Store Associate candidates.
• Perform all other associate duties within the store as assigned by the Store Manager and/or Co-Manager.

Requirements

• Minimum 2 years of management experience.
• High school graduate or equivalent; some college preferred.
• Excellent customer service skills, exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to work with tempo and hold the team accountable to meet time-bound expectations.
• Must have availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
• Proficient in the use of technology for customer interactions (e.g., Register, iPhone, Calculator).
• Ability to spend up to 100% of working time standing or walking around the store.
• Ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Pay

$17.25 - $26.55 per hour. The successful candidate's actual pay rate will consider a wide range of job-related factors, including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidate's location, and other organizational needs. This position may be eligible for additional incentive compensation, such as bonuses or other forms of variable pay, subject to applicable program requirements and company discretion.

Benefits

Benefits eligibility may vary based on where you work and your position. Visit https://mymobilewalletcard.com/dbi/ to learn more.