Assistant Store Manager

About the role

When the Store Manager is off-duty, the Assistant Manager assumes full responsibility for operating a Goodwill Retail Store. This role involves leading, motivating, coaching, and training employees while meeting sales goals and upholding Goodwill’s policies and procedures.

Responsibilities

• Store Operations
  • Maintain inventory levels through proper rotation, pricing, returns, and sales procedures.
  • Ensure merchandise is attractively displayed to enhance the customer shopping experience.
  • Maintain store cleanliness and organization daily, with most merchandising tasks completed before opening.
  • Guarantee the store opens and closes according to policy, including activating security and environmental systems.
  • Follow cash-handling procedures, including petty cash security, daily deposits, sales reconciliation, and reporting discrepancies.
• Customer and Donor Relations
  • Provide excellent customer service; ensure staff are courteous and helpful.
  • Respond to customer and donor inquiries and complaints professionally.
  • Ensure equitable access to merchandise for all shoppers.
• Employee Supervision
  • Supervise up to 30 store employees.
  • Train, schedule, and provide feedback to staff; guide performance improvement as needed.
  • Document and recommend personnel actions when necessary.
  • Attend management meetings and communicate relevant updates to store staff.
• Safety and Compliance
  • Maintain a safe, sanitary, and secure store environment.
  • Monitor and report safety hazards.
  • Train staff on safety and fire prevention protocols.
• Administrative Duties
  • Adhere to established policies and commercial best practices.
  • Complete all administrative tasks timely and accurately.
  • Support the organization's goals, procedures, and values.