DSO Dental Billing Success Consultant

About the role

This fully remote position offers the opportunity to support dental practices by improving billing operations and strengthening revenue cycle performance. The role focuses on reviewing claims, payments, and billing workflows while helping multi-site dental organizations overcome revenue challenges.

Responsibilities

• Manage and support revenue cycle workflows for a portfolio of multi-site dental clients, ensuring efficient billing, claims, and payment processes.
• Review, manage, and resolve insurance claim issues, denials, and claim adjudication challenges based on client needs.
• Apply dental revenue cycle best practices to optimize account management and improve insurance collections.
• Provide expert-level customer support by maintaining strong communication and demonstrating knowledge of dental billing workflows.
• Identify operational challenges, improvement opportunities, and process gaps, documenting findings and escalating them to leadership when needed.
• Maintain client relationships by meeting service expectations and supporting long-term client retention.
• Follow strict confidentiality standards and comply with HIPAA and PHI regulations when handling sensitive patient information.
• Participate in scheduled team meetings, one-on-one sessions, and other assigned responsibilities to support team and client goals.

Requirements

• Must have professional dental billing experience, including knowledge of dental claims, insurance processes, and revenue cycle management.
• Minimum of two years of dental industry experience, with experience in dental claims management, billing processes, insurance verification, or dental front office operations preferred.
• Full daytime availability required, with the ability to work a consistent Monday-Friday schedule.
• Experience managing insurance aging reports, posting insurance payments, handling adjustments and write-offs, and submitting electronic claims with attachments is highly valued.
• Familiarity with dental practice management software; experience with AxiUm PMS is a strong advantage.
• Knowledge of Denti-Cal processes is preferred.
• Strong professionalism, attention to detail, organization, and communication skills.
• Ability to learn new systems and software while adapting to the needs of different dental practices.
• Comfortable working remotely and participating in video meetings using a webcam.

Benefits

• Competitive compensation starting at $17.50 per hour, plus potential monthly bonus opportunities.
• Opportunity to work in a collaborative environment supporting dental practices nationwide.
• Chance to develop expertise in dental revenue cycle management and contribute to improving healthcare operations.