Dental Billing Specialist

Essential Functions

• Answer phone calls and emails with questions pertaining to dental billing issues.
• Provide excellent billing customer services over the phone or in person.
• Process credit card payments for out-of-pocket and other balance that is patient responsibility.
• Work with patients with past due accounts to set up payment plans and collaborate with other Billing Support specialists.
• Manage dental billing inquiries.
• Investigate dental denied claims for successful processing and receipt of payment from insurance.
• Respond to payer inquiries in a timely manner.
• Submit claims in a timely manner.
• Manage self-pay visits, ensure insurances are correct before attaching them to patient account.
• Work to reduce aging and average days receivable from dental claims.
• Maintain up-to-date knowledge of ever-changing on dental billing regulations.
• Work with the rest of the billing staff to create more efficient workflows.
• Attend trainings and meetings as scheduled.
• Able to work with insurance companies to get claims paid.
• Knowledge and experience in Epic/Wisdom system.
• Understand FQHC Dental billing process and Sliding Fee Discount programs.
• Assist with other duties and responsibilities as requested.

Key Competencies

• Commitment to driving diversity, equity and inclusion.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong critical thinking skills.
• Proven strategic agility, ability to succeed in a fast-paced, continuously evolving environment.
• Ability to adapt to the needs of the organization and employees.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Confidence, professional judgment, and grace under pressure.
• Works well independently and as part of the team.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Work Environment

• Primary environment is home office, administrative office, or clinical office.
• This role requires regular walking.
• This role may come into contact with patients who may have contagious illnesses.