DSHS OOS HR Operations Manager

Description

The Department of Social and Health Services (DSHS) Human Resources Division is responsible for delivering responsive, strategic, and customer-focused human resource services that support over 17,000 employees across Washington State. Within the Human Resources Division, the HR Operations Manager reports to the HROS Statewide Administrator and is responsible for leading a team of Human Resource Consultants providing consultative and technical HR services to assigned administrations.

Lead, Mentor, and Develop

• Lead, mentor, and develop a team of Human Resource Consultants in delivering high-quality consultative and technical HR services.
• Provide expert consultation and guidance to executive leadership, managers, and supervisors on complex human resource matters, including staffing, classification, compensation, leave, labor relations, and employment law.
• Evaluate existing processes and implement operational improvements that increase efficiency, consistency, and customer satisfaction.
• Collaborate with agency leadership and HR partners to assess organizational needs, develop solutions, and improve business performance.
• Analyze trends, interpret policy and employment law, and provide recommendations that support informed decision-making and minimize organizational risk.
• Build and maintain strong partnerships with internal and external customers while ensuring HR services are responsive, equitable, and compliant.

Why Apply?

• Professionals with a bachelor’s degree in human resource management, business, public administration, social or organizational behavioral sciences, or a closely related field AND five years of professional human resource administration experience.
• Additional Professional HR Experience May Substitute Year-for-year For Education.

Qualifications

• Experience leading, coaching, and developing teams of HR professionals.
• Strong knowledge of employment laws, collective bargaining agreements, WACs, HR policies, and best practices.
• Experience providing strategic consultation on complex human resource issues.
• Demonstrated ability to analyze information, evaluate options, and develop practical solutions.
• Strong customer service skills with the ability to build collaborative relationships across all levels of an organization.
• Experience improving processes, implementing operational efficiencies, and driving continuous improvement.
• Excellent communication, critical thinking, and decision-making skills.

Questions?

Email Jourdan Kovacs at jourdan.kovacs@dshs.wa.gov and reference 06063.

Supplemental Information

• Prior to a new hire, a background check including criminal record history may be conducted.
• Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.

Equal Opportunity Employer

The Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.