DSHS FTAA IT Systems Administration - Journey

About the role

Join our team as an IT Systems Administration, Journey (ServiceNow ITOM/CMDB Administrator) within the Finance, Technology, and Analytics Administration's (FTAA) Division of Information Technology (DIT) in Olympia, Washington.

Responsibilities

• Administer and maintain ServiceNow ITOM, Discovery, Service Mapping, and CMDB solutions to ensure accurate visibility of enterprise IT assets, services, and infrastructure.
• Configure and optimize Discovery schedules, Mid Servers, credentials, and Service Mapping capabilities to support automated identification and classification of Configuration Items (CIs).
• Develop, test, and deploy custom Discovery Patterns, Probes, scripts, and automation solutions using JavaScript, PowerShell, APIs, and ServiceNow development tools.
• Establish and maintain CMDB governance standards, CI lifecycle processes, reconciliation rules, and Common Service Data Model (CSDM) compliance to ensure data integrity and accuracy.
• Monitor CMDB health, conduct audits, resolve data quality issues, and manage CI relationships to maintain a trusted enterprise source of configuration data.
• Design, implement, and support integrations between ServiceNow and enterprise platforms such as cloud services, monitoring tools, asset management systems, and security solutions.
• Troubleshoot complex platform, discovery, integration, and infrastructure issues by collaborating with network, security, server, and application teams.
• Configure, develop, and support ServiceNow modules including Incident, Change, Problem, Asset Management, Service Catalog, and related workflows, business rules, notifications, and user interfaces.
• Participate in ServiceNow platform administration activities including upgrades, instance cloning, plugin management, release testing, security administration, and system performance optimization.
• Partner with business and technical stakeholders to translate requirements into scalable solutions, provide training and technical guidance, and maintain comprehensive system documentation and reporting.

Requirements

• A bachelor's degree that includes at least 9 semester hours or 15 quarter hours of Information Technology, Computer Science, or closely related coursework; AND
• Two (2) or more years of experience administering and configuring the ServiceNow platform, including at least one (1) year of experience supporting CMDB and ITOM/Discovery functions; AND
• Two (2) or more years of experience analyzing, administering, installing, configuring, maintaining, or providing technical support for information technology systems, software applications, or enterprise platforms.

Qualifications

• Strong knowledge of enterprise IT infrastructure, including servers, networks, databases, cloud platforms, security principles, and system integrations.
• Experience designing, developing, implementing, and supporting large-scale ServiceNow ITSM, ITOM, CMDB, or enterprise technology solutions.
• Proficiency with scripting and automation tools such as JavaScript, PowerShell, Python, REST APIs, and related integration technologies.
• Ability to analyze complex technical issues, identify root causes, evaluate impacts, and develop effective solutions across interconnected systems.
• Strong project management, organizational, and time-management skills with the ability to prioritize competing responsibilities and meet deadlines.
• Excellent verbal and written communication skills with the ability to collaborate effectively with technical teams, business partners, vendors, and leadership.
• Demonstrated accountability, adaptability, sound judgment, customer focus, and commitment to continuous improvement, safety, and high-quality service delivery.

Desired skills, knowledge, and abilities

• Equivalent professional certifications (e.g., ServiceNow Certified Administrator, ServiceNow Certified Developer, ITIL) who may not have traditional degrees.

Who should apply?

Professionals who possess the following qualifications are encouraged to apply:

• A bachelor's degree that includes at least 9 semester hours or 15 quarter hours of Information Technology, Computer Science, or closely related coursework;
• Two (2) or more years of experience administering and configuring the ServiceNow platform, including at least one (1) year of experience supporting CMDB and ITOM/Discovery functions;
• Two (2) or more years of experience analyzing, administering, installing, configuring, maintaining, or providing technical support for information technology systems, software applications, or enterprise platforms.

Additional Information

• Work schedule: 8:00 AM - 5:00 PM, Monday through Friday
• Note: Additional qualifying experience may substitute for the required education on a year-for-year basis.