DSHS ESA Program Integrity Administrator

About the role

DSHS ESA DPI is seeking a Program Integrity Administrator to join the Division of Program Integrity (DPI). This role contributes to enhancing the accuracy, accountability, and integrity of Washington’s public assistance programs, specifically focusing on SNAP (Supplemental Nutrition Assistance Program).

Responsibilities

• Serve as the SNAP performance system team administrator and lead executive-level oversight to reduce the State’s SNAP payment error rate.
• Ensure a cohesive and sustainable approach to improving eligibility accuracy, federal compliance, and program integrity.
• Act as the division’s subject matter expert in SNAP performance systems, payment error reduction, and corrective action strategy.
• Integrate policy expertise, quality control operations, data analytics, and frontline operational feedback to identify root causes of eligibility errors and implement targeted, measurable resolutions.
• Oversee development and use of comprehensive error tracking dashboards and reporting tools.
• Establish internal baselines and benchmarks for error types, QC completion rates, and performance outcomes.
• Lead gap and root cause analyses across error trends to complement existing QC/ME efforts.
• Maintain monitoring of impacts of policy changes and emerging trends on error rates and system performance.
• Respond to internal and external information and data requests.
• Provide corrective action plan development and oversight, ensuring CAPs are evidence-based, measurable, and target root causes of identified errors.
• QC errors and increase QC completion rates, addressing repeated errors in high-risk eligibility elements.
• Ensure sustainable system improvements that increase case accuracy.
• Recommend potential policy and procedure revisions based on error trends, systemic findings, and federal guidance.
• Provide supervision, leadership, direction, and coordination for SNAP performance system efforts.
• Serve as the primary DPI liaison on SNAP performance initiatives.

Requirements

• Expert level experience with Washington SNAP Quality Control and/or Management Evaluation processes.
• Experience working directly with federal partners.
• Experience implementing large-scale policy changes, including work requirement policies.
• Knowledge of Washington State public assistance systems and eligibility platforms.
• Advanced knowledge of federal SNAP regulations, Washington Quality Control and Management Evaluation processes, and performance measurement standards.
• Strong working knowledge of computer and database systems used in ESA (QAMIS, ACES, SSPS, eJAS, Barcode, Microsoft Office).
• Three years paid, professional experience in some combination of the following: developing or overseeing audit / Corrective Action Plans and federal reporting requirements, leading cross-functional or cross-division initiatives, analyzing performance data to identify trends, root causes, and improvement strategies, managing complex projects involving multiple stakeholders, supervising staff or leading system-level initiatives.

Qualifications

• A bachelor's degree from an accredited university in social services, public administration, or communication (or a closely related field).
• At least five years of paid, professional experience interpreting state and federal laws and regulations pertaining to public assistance programs.
• Demonstrated experience in SNAP policy, Washington eligibility determination, or program integrity oversight.
• Equivalent paid professional experience, as described above, may substitute year for year for the required education.

Skills

• Skilled in developing measurable performance metrics and monitoring.
• Foster collaborative relationships with internal and external partners.

Benefits

N/A

Pay

N/A

Schedule

N/A

Contact Information

Please Include Along With Your Application Resume
Cover Letter
3 Professional References
Questions? Please contact sean.brauner@dshs.wa.gov and reference #05310.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job.