DSHS ESA Program Integrity Administrator

The Department of Social and Health Services (DSHS) Economic Services Administration (ESA) is seeking a Program Integrity Administrator to join the Division of Program Integrity (DPI).

About the role

This role offers the opportunity to contribute to a mission-driven team committed to strengthening the accuracy, accountability, and overall integrity of Washington’s public assistance programs. The Program Integrity Administrator will serve as the SNAP (Supplemental Nutrition Assistance Program) performance system team administrator and provide executive level leadership and oversight to reduce Washington State's SNAP payment error rate.

Responsibilities

• Serve as the division's subject matter expert in SNAP performance systems, payment error reduction, and corrective action strategy.
• Integrate policy expertise, quality control operations, data analytics, and frontline operational feedback to identify root causes of eligibility errors and implement target, measurable resolutions.
• Oversee development and use of comprehensive error tracking dashboards and reporting tools.
• Establish internal baselines and benchmarks for error types, QC completion rates, and performance outcomes.
• Lead gap and root cause analyses across error trends to complement existing QC/ME efforts.
• Maintain and monitor impacts of policy changes and emerging trends on error rates and system performance.
• Respond to internal and external information and data requests.
• Provide corrective action plan development and oversight, ensuring CAPs are evidence-based, measurable, and target root causes of identified errors.
• QC errors and increase QC completion rates.
• Address repeated errors in high-risk eligibility elements.
• Ensure sustainable system improvements that increase case accuracy.
• Translate data analysis findings into actionable operational improvements.
• Recommend potential policy and procedure revisions in collaboration with partners based on error trends, systemic findings, and federal guidance.
• Supervise, lead, direct, and coordinate SNAP performance system efforts.
• Serve as the primary DPI liaison on SNAP performance initiatives.

Requirements

• Expert level experience with Washington SNAP Quality Control and/or Management Evaluation processes.
• Experience working directly with federal partners.
• Experience implementing large-scale policy changes, including work requirement policies.
• Knowledge of Washington State public assistance systems and eligibility platforms.
• Skilled in developing measurable performance metrics and monitoring.
• Ability to foster collaborative relationships with internal and external partners.

Qualifications

• A bachelor's degree from an accredited university in social services, public administration, or communication (or a closely related field).
• At least five years of paid, professional experience interpreting state and federal laws and regulations pertaining to public assistance programs.
• Demonstrated experience in SNAP policy, Washington eligibility determination, or program integrity oversight.
• Advanced knowledge of federal SNAP regulations, Washington Quality Control and Management Evaluation processes, and performance measurement standards.
• Strong working knowledge of computer and database systems used in ESA (QAMIS, ACES, SSPS, eJAS, Barcode, Microsoft Office).
• Three years paid, professional experience in some combination of the following: Experience developing or overseeing audit / Corrective Action Plans and federal reporting requirements, Experience leading cross-functional or cross-division initiatives, Experience analyzing performance data to identify trends, root causes and improvement strategies, Demonstrated ability to manage complex projects involving multiple stakeholders, Leadership experience supervising staff or leading system-level initiatives.

Skills

• Expert level experience with Washington SNAP Quality Control and/or Management Evaluation processes.
• Experience working directly with federal partners.
• Experience implementing large-scale policy changes, including work requirement policies.
• Knowledge of Washington State public assistance systems and eligibility platforms.
• Skilled in developing measurable performance metrics and monitoring.
• Ability to foster collaborative relationships with internal and external partners.

Benefits

Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Read About Our Benefits

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time. Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

• Insurance Benefits
• Retirement And Deferred Compensation
• Holidays
• Sick Leave
• Vacation (Annual Leave)