DSC Specialist I

Responsibilities

• Implement ADP's solutions to clients, following ADP guidelines, and in accordance with client expectations
• Implementations could include adding additional products, transfers from other parts of ADP, or migration from one ADP solution to another
• Apply industry and product knowledge to optimize system configurations and product upgrades
• Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
• Resolve issues and provide solutions, with-in guidance
• Collaborate with various departments to load and convert (as required) client data to ADP's solutions
• Work within ADP's implementation methodology and timeliness using technology tools
• Ensure accuracy of all aspects of client set up
• Remain engaged with client throughout implementation, until client is successfully running ADP solutions
• Interact/collaborate with ADP associates in Sales and Service
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

Qualifications

• High School diploma is required
• 3-5 years of experience working in a Business-to-Business client service/customer service interface or systems integration environment
• Basic project management skills required
• Fluent in Spanish

PREFERRED QUALIFICATIONS

• Preference will be given to candidates who have the following:
• Bachelor's Degree preferred; or equivalent in education and experience
• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work as part of a team to accomplish tasks
• Strong client relationship skills
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Must be able to recognize basic procedural issues as they arise, then escalate appropriately
• The ability to learn and apply basic concepts in new situations
• Proficiency in the latest web technologies and working knowledge of various operating systems
• Excellent analytical skills and time management skills
• Excellent Communication skills both verbal and written
• Must be proficient using Microsoft Office