Drybar Shops

Key Responsibilities

• Greet and check in/out clients using Booker
• Manage client profiles and troubleshoot scheduling or POS issues
• Handle payments, tips, and commissions with integrity
• Answer phones and voicemails promptly
• Review client notes to ensure personalized service
• Pair clients with stylists and manage break schedules when needed
• Serve complimentary beverages and engage clients to create a bar-like vibe
• Maintain clear communication with team and leadership
• Support shop management in maintaining smooth daily operations
• Recommend and sell products, tools, and memberships
• Restock and maintain retail displays
• Support merchandising and inventory tasks
• Maintain shop cleanliness and complete assigned side work
• Follow all opening, closing, and shift duties

Requirements

• 1+ years of customer service experience in a fast-paced environment (e.g., retail, front desk, hospitality, or salon/spa)
• Experience with point-of-sale (POS) systems preferred
• High school diploma or equivalent
• Able to multi-task, problem-solve, and maintain composure under pressure
• Able to stand/walk for 6-8 hours per shift
• A strong track record of delivering exceptional customer experiences
• Tech-savvy and comfortable with front desk operations
• Professional, friendly, and team-oriented demeanor

Qualifications

None specified

Skills

Customer service skills, ability to multitask, problem-solving, composure under pressure, familiarity with POS systems, and tech-savviness.

Benefits

None specified

Pay

None specified

Schedule

Flexible scheduling

Company Information

Drybar is proud to be an equal opportunity employer. We comply with all federal, state, and local laws regarding background checks and employment eligibility. ©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design are registered trademarks owned by Helen of Troy Limited and used by DBF under license.