Drybar Shops

Key Responsibilities

• Lead and protect The Drybar Experience by ensuring exceptional service for every guest.
• Resolve client concerns professionally and provide service recovery when needed.
• Coach team members in hospitality, professionalism, and service standards.

Leadership & Team Development

• Support daily staffing, floor management, and operational execution.
• Provide real-time coaching, feedback, and accountability.
• Aid in hiring, onboarding, training, and development of team members.
• Foster a positive, team-focused culture aligned with Drybar's Heart & Soul values.

Sales & Performance

• Drive awareness and achievement of shop goals, including memberships, add-ons, retail sales, SPC, and guest satisfaction.
• Coach team members to maximize performance and create a motivating sales culture.
• Partner with the Shop Manager to identify opportunities for growth and improvement.

Operations

• Support scheduling, labor management, inventory control, and daily shop operations.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Maintain shop cleanliness, organization, and readiness at all times.

What We're Looking For

• Previous leadership or supervisory experience, preferably in retail, beauty, hospitality, or service industries.
• Strong communication, coaching, and problem-solving skills.
• Sales-driven mindset with the ability to motivate and inspire others.
• Highly organized, dependable, and able to thrive in a fast-paced environment.
• Passion for delivering exceptional guest experiences and developing high-performing teams.

Leadership Expectations

• The Assistant Shop Manager serves as a leader on every shift, modeling professionalism, accountability, and a commitment to excellence.
• This role acts as the Shop Manager's partner in driving culture, developing talent, achieving business goals, and ensuring every guest receives the consistent, luxury-level Drybar experience that defines our brand.
• Must have 2+ years of leadership experience in previous retail, salon or spa environment.
• Must be able to work a Wednesday-Sunday schedule.

Pay

Salary range starts at $40,000 annually and is reviewed based on experience with monthly bonus opportunity.

Schedule

Must be able to work a Wednesday-Sunday schedule.