Drybar Shops

Key Responsibilities

• Hire, onboard, and train all front desk support staff
• Lead ongoing coaching and development of both front desk and stylists flow
• Set clear expectations for performance, behavior, and client interaction
• Address performance issues directly and consistently
• Create and manage schedules for stylists and front desk support
• Ensure proper coverage based on demand and business needs
• Adjust schedules proactively to maximize productivity and client flow
• Oversee daily shop operations to ensure efficiency and consistency
• Manage labor hours in alignment with business needs
• Maintain brand standards across service, cleanliness, and presentation
• Manage inventory, ordering, and supply levels
• Ensure a consistent, elevated client experience
• Step in on the floor to support team and service flow when needed
• Resolve client concerns quickly and professionally
• Drive membership sales and overall revenue
• Coach team on client communication and conversion
• Track add-on services and memberships sold on a weekly basis

Qualifications

• Proven ability to manage scheduling and team coverage effectively
• Experience hiring, training, and developing staff
• Strong sales mindset and accountability to performance
• Organized, direct, and solution-oriented
• Availability aligned with required schedule