Drybar Shops

Sales Associate / Customer Service Representative

Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients.

Qualifications

• 1+ years’ experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
• Previous experience with Point of Sale Systems strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Ability to multitask with ease
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts
• Has the technical ability and skills to operate a point of sale system
• Problem solver - use logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure
• Has the ability to work at a sustained, fast pace
• Integrity and trust
• Motivated, enthusiastic, and reliable

Essential Job Functions

• Lead client experience from check in to check out ensuring Drybar standards are upheld
• Check clients in and out through Booker
• Maintain highest degree of ethics when handling client payments and Stylist tips/commissions
• Troubleshoot any Booker issues and make changes to client profiles when needed
• Manage Phones and ensure all Voicemail messages are answered in a timely fashion
• Elevate scheduling concerns to Customer Service team when necessary
• Check notes section of Booker for any special client requests
• Manage shop flow including pairing clients with Stylists and managing break schedules for Stylists in the absence of or by request of the Shop Manager
• Serve complimentary beverages to our clients
• Maintain shop cleanliness
• Restock retail displays and maintain display cleanliness
• Mercandising and inventory projects as assigned
• Provide exceptional service
• Create a bar-like atmosphere by engaging with clients and team members
• Maintain clear communication with shop management about overall shop operations
• Sell products, tools, and memberships
• Maintain punctuality for all scheduled and picked up shifts and come to work prepared for the job
• Contribute to a positive shop atmosphere
• Attend any mandatory shop meetings
• Uphold Drybar’s 10 Core Values
• Side work and cleaning duties
• Other duties and projects as assigned

Job Competencies - Knowledge, Skills & Abilities

• Strong communication skills
• Teamwork oriented mindset with a “can do” attitude
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Ability to multitask with ease
• Frequently required to stand and/or walk for duration of shifts
• Integrity and trust
• Has the technical ability and skills to operate a point of sale system
• Problem solver - use logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure
• Motivated, enthusiastic, and reliable