Drybar Shops

Responsibilities

• Leading the client’s experience from check in to check out, ensuring Drybar standards are upheld.
• Creating a memorable experience for the client.
• Tending to the social experience of the bar atmosphere by approaching the day as if hosting a party.
• Organizing and executing shop flow between clients and staff in a positive manner.
• Serving as the subject matter expert in the reservation system.
• Ensuring client information is entered accurately and promptly.
• Rebooking appointments during checkout while addressing clients by name.
• Troubleshooting reservation system issues, making changes to client profiles, optimizing appointments, and checking notes to ensure clients' needs are met.
• Optimizing and maximizing appointments with the reservation system and ensuring timely communication and superior customer service.
• Maintaining the highest degree of ethics when handling client payments and stylist tips/commissions.
• Balancing cash drawer at opening, closing, and at shift changes.
• Solving problems when faced with client concerns or operational issues, always focusing on providing an excellent experience to the client.
• Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean.
• Maintaining clear communication with Shop Management about overall shop operations.
• Informing clients about Drybar products and tools and replenishing after sell-through.
• Upholding Drybar’s 10 Core Values.
• Being on time for scheduled shifts.
• Performing other duties and projects as assigned by Manager or Manager on Duty.

Qualifications

• 1+ years’ experience in a fast-paced, customer service-centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position).
• Previous experience with Point of Sale Systems preferred.
• Previous salon/spa experience preferred but not required.
• High school diploma or equivalent.
• Promote an amazing customer service culture.
• Have a strong communication skills and a strong presence.
• Be self-starter with a leadership mentality.
• Pleasant and positive demeanor.
• Work at a sustained, fast pace.
• Have the technical ability and skills to operate a point of sale system.
• Be a problem solver - use logic and support resources to solve problems at the front desk.
• Have a professional demeanor under pressure.
• Have the ability to multitask with ease.
• Have a track record in providing over-the-top, amazing customer service.