Drug Testing Specialist

We need to output HTML fragment with sections: h3 headings for sections present. We need to extract substantive content: Summary/Objective, Core Job Duties (list), Job Complexity, Interaction, Supervision, Experience, Scope, Discretion (these maybe not needed if they are generic? They have content: "Acquires job skills..." etc. Might be considered substantive? The instruction: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). The sections like Job Complexity, Interaction, Supervision, Experience, Scope, Discretion have some content but maybe generic. However they are not filler like N/A; they have some description. We could include them but maybe better to combine into a "Job Details" section? The instruction says prefer a few substantive sections over many thin ones. So we could combine those into a single section like "Job Details" but headings must be from the list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We cannot invent other headings. So we must map content to those allowed headings. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content. - About the role: could include summary/objective and company description (About Isolved). That fits. - Responsibilities: core job duties list. - Requirements: maybe minimum qualifications? Or experience? Could be "Minimum Qualifications" etc. That fits Requirements. - Qualifications: maybe additional preferred qualifications? Could be separate but we could combine with Requirements? However we have both headings allowed; we could use Requirements for minimum qualifications, Qualifications for preferred qualifications. - Skills: maybe list of skills like attention to detail, communication, problem-solving, teamwork. - Benefits, Pay, Schedule: only include if posting actually states them. The posting includes Travel Required, Physical Demands, Work Authorization, FLSA Classification, Location, etc. No explicit benefits, pay, schedule. So we should NOT include Benefits, Pay, Schedule sections. Thus we will output sections: About the role, Responsibilities, Requirements, Qualifications, Skills. We must not repeat job title as heading. No Job ID etc. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting that fit. Let's extract: Summary/Objective paragraph: "The Drug Testing Specialist serves as the primary subject matter resource for pre-employment, random, post-accident, and reasonable suspicion drug testing. This role requires a working understanding of the various components of drug testing, including applicable rules and regulations, and supports clients in streamlining their drug screening processes at onboarding and beyond. The Drug Testing Specialist ensures that drug tests are scheduled, reordered, and results reported to customers in a timely and accurate manner, and recommends products and services to help clients meet their organizational needs." Company description (About Isolved): multiple paragraphs. We'll include that as part of About the role. Responsibilities: list of duties: - Manage incoming calls, emails, and chats. - Resolve customer complaints and issues. - Schedule drug test orders. - Process incoming drug test scheduling needs for XNP (XML, New, Placeholder) orders, out-of-network drug tests, DOT Physicals, Applicant Ready orders, and add-on requests. - Perform all daily duty tasks assigned by the Drug Testing Supervisor. - Filter incoming drug screening results and match them to the correct reports, ensuring each drug screening item is charged appropriately. - Follow client preferences to ensure drug tests are processed quickly and accurately. - Maintain a mistake ratio of less than 1% of total processed reports. - Work with clients to reschedule missed drug tests and provide information to assist account managers with specific client inquiries. We need to output as

• items. Requirements: Minimum Qualifications list: - High school diploma or equivalent. - Act as first line of contact to resolve client issues. - Adherence to company and departmental policies. - Attention to detail. - Strong written and verbal communication skills. - Ability to work effectively in a team environment. - Problem-solving skills. We could also include Experience: "Typically requires no previous professional experience." That's a requirement; could be included under Requirements as well. But we have separate Qualifications for preferred qualifications. Qualifications (Preferred): - 1 to 2 years of customer service experience preferred. - Knowledge of the background screening or drug testing industry preferred. Skills: maybe we can extract skills from the Minimum Qualifications list: attention to detail, strong written and verbal communication skills, ability to work effectively in a team environment, problem-solving skills. Also maybe "Act as first line of contact to resolve client issues" is more a duty. We'll list skills. We also have other info: Job Complexity, Interaction, Supervision, Experience, Scope, Discretion, Physical Demands, Travel Required, Work Authorization, FLSA Classification, Location, Internal Job Title, Effective Date. Some of these could be considered part of Requirements or Skills? But we must preserve all substantive information. Where to put them? We could incorporate them into a section like "About the role" or maybe we need to create additional sections but headings limited. Could we add a section "Requirements" and include all those details there? The instruction: Use headings only from the list. So we can put all other details under Requirements or Qualifications or Skills as appropriate. We need to ensure we don't lose any substantive info. Let's list all substantive info from posting: - Summary/Objective (done) - Core Job Duties (list) - Job Complexity: "Acquires job skills and learns company policies and procedures to complete routine tasks. General knowledge of core elements or concepts within their role." - Interaction: "Works on assignments that are routine or repetitive in nature, requiring limited judgment or subject matter knowledge. Has little or no role in decision-making." - Supervision: "Normally receives detailed instructions on all work. Works under close supervision." - Experience: "Typically requires no previous professional experience." - Scope: "N/A" - Discretion: "N/A" - Minimum Qualifications (list) - Additional Preferred Qualifications (list) - Physical Demands: "Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds." - Travel Required: "Yes, up to 15% domestic travel may be required." - Work Authorization: "Employee must be legally authorized to work in the United States." - FLSA Classification: "Hourly, non-exempt" - Location: "Remote - any approved U.S. states" - Internal Job Title: "Drug Testing Specialist" (but we shouldn't repeat as heading) - Effective Date: "July 1, 2026" - About Isolved (company description) - EEO etc (remove boilerplate) - Also note: "isolved is an equal opportunity employer..." remove. We need to include all substantive info; we cannot omit things like Physical Demands, Travel Required, Work Authorization, FLSA Classification, Location, Effective Date, Job Complexity, Interaction, Supervision, Experience, Scope, Discretion (though Scope and Discretion are N/A, which is filler; we should not include sections with N/A. But we could include them as part of a section if they have real content? They are N/A, which is filler; we should not create a heading followed by filler. So we should omit Scope and Discretion entirely. For Experience: "Typically requires no previous professional experience." That's substantive; we can include under Requirements. Job Complexity, Interaction, Supervision: we could include under a section like "About the role" or maybe under Requirements as well. But we need to decide where to place them logically. Perhaps we can add a section "About the role" that includes summary/objective, company description, and also job complexity/interaction/supervision/experience etc. But the heading "About the role" is allowed. We can put all that under About the role. But we also have Responsibilities separate. Requirements: Minimum Qualifications. Qualifications: Preferred Qualifications. Skills: maybe we can list skills from Minimum Qualifications plus maybe others like "Ability to lift up to 15 pounds" (physical demand) but that's more physical demand not skill. We could also include Physical Demands, Travel Required, Work Authorization, FLSA Classification, Location, Effective Date under a section like "About the role" or maybe under Requirements? But they are not exactly requirements; they are job details. Could we create a section "Requirements" and include all those? Might be mixing. Better: Use "About the role" for summary/objective + company description + job complexity/interaction/supervision/experience + physical demands/travel/work authorization/FLSA/location/effective date. That seems a lot but allowed. But we must not create filler headings. We'll have About the role with a lot of content. Responsibilities: list. Requirements: minimum qualifications. Qualifications: preferred qualifications. Skills: list of skills (attention to detail, communication, teamwork, problem-solving). Could also include "Ability to work effectively in a team environment" etc. We must ensure we don't repeat info. Let's craft HTML. We'll start with

  About the role

  then

  paragraphs. We need to include the summary/objective paragraph(s). Then company description paragraphs. Then we can add other details as sentences. We need to be careful not to repeat. Let's draft:

  About the role

  The Drug Testing Specialist serves as the primary subject matter resource for pre-employment, random, post-accident, and reasonable suspicion drug testing. This role requires a working understanding of the various components of drug testing, including applicable rules and regulations, and supports clients in streamlining their drug screening processes at onboarding and beyond. The Drug Testing Specialist ensures that drug tests are scheduled, reordered, and results reported to customers in a timely and accurate manner, and recommends products and services to help clients meet their organizational needs.

  Isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

  Job complexity: Acquires job skills and learns company policies and procedures to complete routine tasks. General knowledge of core elements or concepts within their role.

  Interaction: Works on assignments that are routine or repetitive in nature, requiring limited judgment or subject matter knowledge. Has little or no role in decision-making.

  Supervision: Normally receives detailed instructions on all work. Works under close supervision.

  Experience: Typically requires no previous professional experience.

  Physical demands: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.

  Travel: Yes, up to 15% domestic travel may be required.

  Work authorization: Employee must be legally authorized to work in the United States.

  FLSA classification: Hourly, non-exempt.

  Location: Remote - any approved U.S. states.

  Effective date: July 1, 2026.

  Now Responsibilities:

  Responsibilities

  • Manage incoming calls, emails, and chats.
  • Resolve customer complaints and issues.
  • Schedule drug test orders.
  • Process incoming drug test scheduling