Drop Bury Dispatcher

Job Description

Essential Responsibilities

• Review, validate, and coordinate daily technician routing and assignment submissions across multiple markets.
• Monitor technician assignments and communicate with Spectrum Field Support and NFS teams to resolve assignment discrepancies, delays, and routing issues.
• Maintain and update Smartsheets with job status changes, technician assignments, ETA updates, locate information, comments, documentation, and completion status.
• Process and coordinate end-of-day routing adjustments, reschedules, reassignments, and workload balancing for upcoming workdays.
• Monitor incomplete jobs and coordinate necessary follow-up actions to ensure timely completion.
• Receive, prioritize, and manage operational escalations, including ECAFs, precaps, customer concerns, missed appointments, and contractor performance issues.
• Verify job completion and ensure work is accurately reflected across all operational platforms.
• Review quality control documentation and upload required files into Spectrum tracking systems.
• Cooky communication between contractors, Sunrise field management, and Spectrum stakeholders regarding workload, scheduling, job progress, and operational concerns.
• Track outstanding requests and follow through until resolution.
• Validate assignment accuracy and identify discrepancies before they impact customers or production.
• Monitor multiple systems to ensure data consistency and operational accuracy.
• Support continuous improvement initiatives by identifying workflow inefficiencies and recommending process improvements.
• Maintain accurate records while meeting established deadlines and operational service levels.
• Perform additional operational and administrative duties as assigned.

Qualifications

• High school diploma or equivalent.
• 2+ years of dispatching, scheduling, project coordination, telecommunications operations, construction coordination, or related administrative experience.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities simultaneously while maintaining accuracy.
• Strong problem-solving and decision-making abilities.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Ability to work independently with minimal supervision.

Preferred Experience

• Supporting telecommunications, utility, construction, or field service operations.
• Experience working with Smartsheet or similar project management platforms.
• Experience coordinating subcontractors or field technicians.
• Knowledge of Spectrum Drop Bury operations, FSM, or related field management systems.
• Experience reviewing quality control documentation and operational reporting.

Work Schedule

Full-Time (Overtime Eligible)

• Recommended Schedule: Tuesday – Saturday
• 7:00 AM – 5:00 PM CST

Physical Requirements

• Prolonged periods of sitting and working at a computer.
• Occasionally lift up to 20 pounds.

Why This Role Matters

The Drop Bury Dispatcher is instrumental in supporting Sunrise Telecom's continued growth by improving routing efficiency, reducing assignment errors, increasing job tracking accuracy, and ensuring timely communication between contractors and Spectrum. By centralizing daily operational coordination, this role allows leadership to focus on strategic growth initiatives, contractor performance, customer satisfaction, and operational excellence while maintaining consistent service quality across all markets.