Dispatcher

Dispatcher

First Student is hiring a Dispatcher in Rochester, NY serving Rochester City School District, Brighton and West Irondequoit!

Pay Rate

$24.00-$25.00 (based on experience)

Hours

Monday-Friday 8:00 am-5:00 pm

Summary

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. At First Student, we are proud to offer:

• Tremendous Career Advancement Opportunities due to a strong presence across North America
• Full time work all year
• Positive and rewarding work environment
• F/T benefits including Medical, Dental, Vision and matching 401K
• Starting rate $24.00-$25.00
• Personal time off and observed holiday pay

Dispatcher Responsibilities

Oversees all routes and scheduling of buses

Counsels and coaches drivers and monitors

Handles heavy phone and radio traffic

Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager

Serves as primary communication liaison with major contracted customer

May handle charter reservations, billing, or driver payroll

Provides solutions to drop-off and pick-up problems

Handle back-up driver duties or perform miscellaneous clerical duties as needed

Completes assignment of special projects

Affords assistance with supervision of day-to-day operations

Experience and Skills Required

• 3-5 years' experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate

Subject to DOT drug testing and physical.