Dispatcher

About the role

Apex Pros is a fast-growing residential plumbing, HVAC and Electrical company based in Dublin, Ohio. We pride ourselves on delivering outstanding customer service while creating long-term growth opportunities for our team members. Our success is built on professionalism, teamwork, and a commitment to providing a true 5-Star customer experience. We are seeking a highly motivated and detail-oriented Dispatcher to join our Dublin office.

Key Responsibilities

• Create a 5-Star customer experience through clear, professional, and timely communication
• Manage and optimize daily schedules for field professionals
• Serve as the primary customer contact from dispatch through job completion
• Handle appointment confirmations, rescheduling, and customer updates
• Aid with inbound customer service calls as needed
• Resolve customer concerns promptly and professionally
• Perform customer follow-ups after completed appointments
• Follow up on unsold estimates
• Support office operations as needed to ensure smooth daily workflow

Requirements

• Critical Success Factors: Strong motivation, tenacity, and attention to detail; Ability to follow established systems and procedures; Consistently meet or exceed individual performance metrics; Maintain a clean, organized, and professional workspace; Build trust and confidence with both customers and team members; Maintain a professional appearance and demeanor; Operate in a way that encourages referrals from customers; Participate in all required company activities, including training, meetings, and scheduled events

Qualifications

• High school diploma or equivalent required
• Must pass drug screening and background check
• Minimum of one year of dispatch experience in plumbing, HVAC, electrical, or other service-based industries preferred
• Dispatch experience in local trucking or logistics will be considered if locally focused
• Excellent phone-based customer service skills
• Experience with ServiceTitan preferred but not required
• Proficiency with Microsoft Office strongly preferred
• Familiarity with Google Workspace (Gmail, Calendar, etc.) strongly preferred
• Ability to manage multiple tasks and a fast-paced, changing workload
• Strong interpersonal skills with the ability to connect in person and across phone, email, and digital communication

Skills

• Strong motivation, tenacity, and attention to detail
• Ability to follow established systems and procedures
• Excellent phone-based customer service skills
• Proficiency with Microsoft Office
• Familiarity with Google Workspace (Gmail, Calendar, etc.)
• Ability to manage multiple tasks and a fast-paced, changing workload
• Strong interpersonal skills

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off
• Short Term Disability
• Training & Development Opportunities
• Life Insurance
• Wellness Resources (Gym & Onsite Barber)