Driver Support Specialist - FT

Job Responsibilities

Provide drivers with necessary support due to absence, or during evening and/or weekend hours so that drivers can deliver loads safely and on time.

Respond to drivers needs and questions regarding schedule, loads, paperwork etc.

Dispatch drivers on pre-planned loads and complete all corresponding data entry and/or paperwork.

Resolve load targets and work with appropriate parties to address customers' special needs/requests as it relates to load planning and/or on-time delivery.

Monitor assigned loads and appropriately document issues and/or resolutions and/or escalations.

Hand off appropriate information to next shift.

Promote driver safety at all times.

Proactively work to assist others in achieving the organization's objective.

Qualifications

Previous related experience in call center and/or transportation operations preferred.

Must have strong communication skills.

Must be able to work in high pressure situations.

Must possess strong problem solving skills.

Must be self-motivated.

Must be detail-orientated.

High School Diploma or equivalent required.

Pay and Benefits

Pay Range: $18.82 - $26.37 Hourly

What we offer: Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.

Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.