Driver Support Specialist - PT

Responsibilities

• Provide drivers with necessary support due to absence, or during evening and/or weekend hours so that drivers can deliver loads safely and on time.
• Respond to drivers needs and questions regarding schedule, loads, paperwork etc.
• Dispatch drivers on pre-planned loads and complete all corresponding data entry and/or paperwork.
• Resolve load targets and work with appropriate parties to address customers' special needs/requests as it relates to load planning and/or on-time delivery.
• Monitor assigned loads and appropriately document issues and/or resolutions and/or escalations.
• Hand off appropriate information to next shift.
• Promote driver safety at all times.
• Proactively work to assist others in achieving the organization's objective.

Qualifications

• Previous related experience in call center and/or transportation operations preferred.
• Must have strong communication skills.
• Must be able to work in high pressure situations.
• Must possess strong problem solving skills.
• Must be self-motivated.
• Must be detail-orientated.
• High School Diploma or equivalent required.

Benefits

• 401k
• Medical
• Dental
• Vision
• Disability
• Supplemental and Life Insurance
• pet insurance
• Employee Stock Purchase plan
• paid training
• wellness programs
• Flexible Spending Account
• Tuition Assistance Programs (subject to change)
• Military Leave
• discounts with our vendors
• Volunteer opportunities to support our local communities (partnerships with Children's Miracle Network and Habitat for Humanity)
• Training, Development & Growth Opportunities (supportive environment that promotes growth and advancement, best training, tools and resources to thrive)
• Diversity, Equity and Inclusion (dynamic business advantage, open collaboration, new ideas, innovative and effective solutions, employee voice matters)

Pay

$20.00 - $23.00 Hourly