Driver Support Shift Supervisor - PT

Swift Transportation · Phoenix, AZ · 1 wk ago

Management$21–$26/hrInternship

Provide daily guidance and assistance to assigned driver support specialists and/or gate operators and/or operations support coordinators.
Ensure assigned area in Driver Support is appropriately staffed and operating within budget constraints.
Ensure assigned employees have career development plans that provide the organization with strong bench strength for future leaders and specialized individual contributors.
Affirm processes and procedures meet organizational requirements and are accurately utilized.
Affirmative development and implementation of department and team goals.
Monitor productivity, encourage engagement and provide clarification of goals.
Affirm management defined metrics are adhered to during assigned shift.
Cookordination with leadership and assist in staff scheduling.
Update all Kronos times and monitor for accuracy.
As directed, may assist Operations Support Coordinators with recovering loads.
Affirmance of Comdata and dispatch problems as necessary.
Affirmation of fuel and routing issues of drivers.
Promotion of driver safety at all times.
Affirmation of emergency situations issues where law enforcement is involved and/or issues that involve driver compliance.
Proactive work to assist others in achieving the organization's objectives.

2+ years related experience in call center and/or transportation operations required.
Previous project management experience preferred.
Previous experience working in Transportation/Logistics industry preferred.
Must be proficient in all products within the Microsoft Office Suite.
Must possess excellent communication skills.
Must be able to solve problems and work in high pressure situations.
Must be able to work in a fast-paced environment.
Associates or equivalent combination of education and/or experience required.

Similar jobs