Driver Support Representative

About the role

The Driver Support Representative is responsible for ensuring that all drivers have a positive, organized, and thorough experience at the terminal. This position serves as the driver’s liaison for onboarding, travel, orientation schedule and material, equipment assignment and familiarization, terminal/facility directions, and any additional needs or issues.

Responsibilities

• Serve as the primary contact and owner of all drivers as they navigate through the terminal visit.
• Deliver a welcome presentation in Driver Orientation as part of the Werner Welcome Experience; assist with each session to actively provide a visible resource to new drivers.
• Assign drivers to tractors and maintain driver tractor data in the iSeries planning grid, as well as maintain open trucks at the terminal.
• Educate drivers about the equipment and how to properly operate and maintain this equipment.
• Proactively reach out to drivers to confirm that their expectations are being met, and offer assistance if needed.
• Update all driver material/information as needed.
• Document all interaction with drivers, including issues and resolution, throughout the welcome experience.
• Perform other related duties as assigned by supervisory personnel.
• Maintain timely and regular attendance according to the scheduled shift as determined by supervisory personnel.

Requirements

• Knowledge of Werner portfolio and business units.
• Ability to communicate, educate, and negotiate in a professional manner.
• Ability to operate a PC, including iSeries, Excel, and Word.
• Strong decision‑making skills.
• CDL preferred.
• High school graduate or equivalent.
• Three to five years transportation experience within the trucking industry preferred.
• One to two years of customer service experience preferred.

Physical Requirements

• Seeing and hearing: read documents, computer screen, answer phones, 75‑100 % communicate in person.
• Standing and walking: 0‑24 % of time.
• Climbing, stooping, squatting, and kneeling: 0‑24 % of time.
• Dexterity (utilizing phone, typing, and writing): 50‑74 % of time.
• Lift in excess of 10 pounds: 0‑24 % of time.

Pay

The expected starting pay range for this position is $17.75 – $23.67 per hour. Offers are determined based on experience, skills, and qualifications.

Benefits

• Medical, dental, and vision plans.
• 401(k) plan.
• Stock purchase plan.
• Paid time off.
• Life insurance.
• Disability plans.
• Other optional supplemental coverage.