Driver Support Representative

About the role

The Driver Support Representative serves as the primary liaison for drivers at the terminal, ensuring a positive, organized, and thorough experience throughout their visit. This position manages all aspects of the driver's terminal experience including on-boarding, travel coordination, orientation, equipment assignment, and facility directions.

Essential Job Functions

• Serve as the primary contact and owner of all drivers as they navigate through the terminal visit
• Deliver a welcome presentation in Driver Orientation as part of the Werner Welcome Experience; assist with each session to actively provide a visible resource to new drivers
• Assign drivers to tractors and maintain driver tractor data in iSeries planning grid as well as maintain open trucks at the terminal
• Educate drivers about the equipment and how to properly operate and maintain this equipment
• Proactively reach out to drivers to confirm that their expectations are being met, and offer assistance if needed
• Update all driver material/information as needed
• Document all interaction with drivers, including issues and resolution, throughout the welcome experience
• Perform other related duties as assigned by supervisory personnel
• Timely and regular attendance according to the scheduled shift as determined by supervisory personnel

Qualifications

Education and Experience:

• High school graduate or equivalent experience
• CDL preferred
• Three to five years transportation experience within the trucking industry preferred
• One to two years of customer service experience preferred

Knowledge, Skills, and Abilities

• Knowledge of Werner portfolio and business units
• Ability to communicate, educate and negotiate in a professional manner
• Ability to operate a PC, including iSeries, Excel, and Word
• Strong decision-making skills

Benefits

• Medical, dental and vision plans
• 401(k) plan
• Stock purchase plan
• Paid time off
• Life insurance
• Disability plans
• Other optional supplemental coverage