Driver Support Representative

About the role

The Driver Support Representative ensures a positive, organized, and thorough experience for drivers at the terminal. This role serves as the driver’s liaison for on-boarding, travel, orientation, equipment assignment, and facility directions.

Responsibilities

• Serve as the primary contact and owner of all drivers during their terminal visit.
• Deliver a welcome presentation in Driver Orientation as part of the Werner Welcome Experience; assist with each session.
• Assign drivers to tractors and maintain driver tractor data in iSeries planning grid as well as manage open trucks at the terminal.
• Educate drivers about equipment operation and maintenance.
• Proactively reach out to drivers to confirm expectations and offer assistance.
• Update driver material and information as needed.
• Document all interactions with drivers, including issues and resolutions.
• Perform other related duties as assigned by supervisory personnel.

Requirements

• Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.

Qualifications

• CDL preferred.
• High school graduate or equivalent experience.
• Three to five years transportation experience within the trucking industry preferred.
• One to two years of customer service experience preferred.

Skills

• Knowledge of Werner portfolio and business units.
• Ability to communicate, educate, and negotiate professionally.
• Ability to operate a PC, including iSeries, Excel, and Word.
• Strong decision-making skills.

Benefits

This position is eligible for benefits, which include medical, dental, and vision plans. Other benefits offered include a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans, and optional supplemental coverage. Werner Enterprises provides equal employment opportunities to all employees and applicants without discrimination based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, or veteran status.